If your automatic pool cleaner is not operating efficiently, it may be time to replace the parts that are designed to wear. If you see significant wear on your cleaners shoes, wings or flaps, replace these parts to improve performance, and to prevent damage to the more costly components.
Click Here to View Hayward Navigator Replacement Parts
Linda Posted: 5/7/2019
Hi there. My Hayward pool vac is not climbing up the walls all the way. I tested the pressure, which is fine, and recently replaced pods and shoes. Any thoughts as to why this is happening?Reply
InyoPools Product Specialist Matt S. Posted: 5/7/2019
Hello Linda - suction cleaners like the Hayward Pool Vac are sensitive to changes in flow rate. A few of the top causes for a dip in pump suction are the skimmer basket, pump strainer, and filter need cleaning; skimmer vac plate is not sealing; pump hoses have pinhole leaks that pull in air.Reply
Bob Posted: 4/23/2019
I have a new navigator pro. Used twice. It moves straight ahead and climbs up the wall but never turns. I have freed up debris from the gear/turbine dealie, and adjusted the suction on I II and III. I bought this to make cleaning the pool easier NOT to make a different and longer lasting chore. Help.Reply
InyoPools Product Specialist Robert M. Posted: 4/24/2019
Hello Bob - You mentioned cleaning out a "gear/turbine dealie". Did you clean out the gear box? A small piece of debris can get stuck in one small gear and that will prevent the cleaner from turning.Reply
lacey friedman Posted: 1/24/2019
I need to know what type of feet to use on a pool that is concrete underneath, but has been coated in fiberglass. Currently the old worn down ones are yellow-ish. They are not clear /white and they are not cork. The pool fiberglass is slippery, which do I choose so that the vac can make it up the sides of this very deep pool?Reply
InyoPools Product Specialist Robert M. Posted: 1/24/2019
Hello Lacey - Hayward recommends the cork shoes for fiberglass pool surfaces.Reply
InyoPools Product Specialist Dennis R. Posted: 8/22/2017
Eileen - If you have diverter valves, try closing off the main drain a bit to provide more water flow to the navigator. This should make it more faster on the pool floor. And the "leader" hose is designed to fit into the top of the cleaner. Also, see Step 16 of this guide. Set the green adjuster to the III level.Reply
Eileen Posted: 8/19/2017
Reading all comments below they all seem to have like problems to my cleaner. I also have the navigator with good pressure, but it will not move & it is brand new. My Is it like that with all of the cleaners or is this something unique?? What is the difference between the cleaner hose & the lead hose?? My lead hose had a small crack when it came a couple of weeks ago, but I cannot see any difference between the 2. No problem I used the "leader" hose from my old pool vac x l. Though I really don't see a difference between the 2.Reply
InyoPools Product Specialist Dennis R. Posted: 7/12/2017
doug b - See Step 14 again. Once the front flap is inserted into the body and the spring is inserted into the notch, fold the flap in towards the bottom of the cleaner. There will be some resistance until the flap snaps into place.Reply
doug b Posted: 7/10/2017
have put on the new front flap but it still wants to extend straight out and not stay in the down position. is it possible that i now need the piece that it connects into, like the housing?? ThanksReply
InyoPools Product Specialist Dennis R. Posted: 4/8/2017
ZB - Not sure what is going on here. The same water flow that makes the cleaner move provides the suction to pull up the debris. If you didn't have that suction due to some obstruction in the water flow path, your cleaner would not move. Try calling Hayward on this one at 866-722-2100.Reply
ZB Posted: 4/3/2017
My vac moves fine throughout the pool, however this last weekend it started not picking up any of the debris on the bottom of the pool. Out here in West TX there is a fair amount of dust that gets in the pool each day and having this little guy work for a few hours usually does wonders. Now he is just cruising around and not picking anything up.Reply
InyoPools Product Specialist Dennis R. Posted: 1/19/2017
Les - You might check the A-Frame Assembly that makes the feet move. Sometimes it binds up when any pressure is put on it. See our guide on "How To Replace the Navigator Pool Cleaner A-Frame Assembly".Reply
Les Posted: 1/18/2017
My Hayward Vac XL is only a few months old. Holding it under water everything appears to run great. Those little feet are moving very fast. As soon as it touches the bottom of the pool nothing moves. It just sits there. I've changed the RPM of the pump trying from 700 rpm to 3200 rpm. No change. I had the pads and the wings replaced just in case. Still nothing.Reply
InyoPools Product Specialist Dennis R. Posted: 12/5/2016
Mark c - It sounds like you may be right at the edge of required suction pressure so that any resistance in the line (like a cartridge) may reduce the suction pressure to the point that will not support the cleaner. If you have diverter valves to control water sources from the pool to the pump )skimmer, main drain, cleaner suction port), try adjusting the flow so that more suction can be diverted to the cleaner port. Also, check to see if your pump impeller is clogged. See our guide on “How to Clean out a Pool Pump Impeller”.Reply
Mark c Posted: 12/1/2016
My pool sweep was barely moving. I had a guy out, he remove the filter and the pool sweep started flying. He said I needed a new filter. I went and bought a new filter, put it in and it ran slow again!! what is wrong with this thing?Reply
InyoPools Product Specialist Dennis R. Posted: 10/11/2016
TerriB - If your cleaner has a adjustment screw like the one shown in Step 16, try that. Otherwise, try adjusting your diverter valves to reduce the flow from the main drain or skimmer and increase flow to the cleaner.Reply
TerriB Posted: 10/7/2016
I have a brand new Hayward diver Dave that moves very slow if at all and turns left to right I have a 2hp pump running it any help ??? Is there a way to adjust it ?Reply
InyoPools Product Specialist Dennis R. Posted: 9/25/2016
Tony Lo - It sounds like you have a leak in your hose. Check the connections in your hose for cracks. Then take one section of the hose out and see if that improves suction. Repeat for the other sections one at a time. This should help identify when and if you have a leak in your hose.Reply
Tony Lo Posted: 9/21/2016
Here's what's happening with my Hayward navigator at this moment. When I attached the holes to the skimmer port and I select skimmer only on the manifold and shut off the main on the bottom of the pool I get 20% suction not 100% suction with or without the navigator attached to the other and of the holes. Basically when I put my navigator in the pool with everything attached and manifold selection on skimmer only it does not move. I have so far replaced the gearbox, new A-frame, and new turbine. And I still get no movement from the navigator and no suction coming through the hose. But, when I disconnect the hose assembly and navigator from the skimmer port I get tremendous pressure 100%. Also if I select both main and skimmer suction is fine no problem. What else can I change? Do you have any suggestions? I have also inspected the hoses took them apart found no obstruction in the hose. Perhaps there may be loss of suction from all the connecting sections of the hose? Hope you can helpReply
InyoPools Product Specialist Dennis R. Posted: 6/29/2016
pg - There are several gears inside the Navigator that control its turning. See our guide on "How To Service the Inside of a Hayward Navigator Suction Cleaner". A good candidate is the Gear Box Assembly - step 12.Reply
pg Posted: 6/28/2016
My pool vac ultra is moving around the pool correctly but the hose is twisting. I was told maybe the hose had a leak in it so I replaced every section and it is still twisting ?? I'm wondering if the mechanism in the unit that attaches to the hose is moving properly as it turns in different directions around the pool ??Reply
InyoPools Product Specialist Dennis R. Posted: 6/6/2016
Gamera - It sounds like there might be something stuck in the throat of the XL. Try attaching the cleaner hose to a return port to blow the obstruction out backward. If that doesn't work, you may have to take the lower section of the cleaner apart.Reply
Gamera Posted: 6/5/2016
My XL stopped working. There is suction all the way through the hoses to the cleaner but when I attach the hose to the cleaner there is no suction on the bottom of the cleaner and no movement. It happened all of a sudden. What is wrong? Thank You.Reply
InyoPools Product Specialist Dennis R. Posted: 5/23/2016
Navigator circles - Here is one possible solution from a previous customer:"My problem was that the cleaner was not turning, so would get stuck against the wall or corner. It turned out that there was a tiny string stuck in the gear box. I just opened the gear box, then carefully removed the stack of gears, making sure I kept track of the order. After cleaning out the debris, I reversed the process. After I was done, I was able to blow into the gear box and hear the spinning sound, as described. I suspect that some people are replacing their gear box, when it really just needs to be cleaned out."
See our guide on "How To Service the Inside of a Hayward Navigator Suction Cleaner" for detailed instructions.
Another solution might be to take the curl out of your cleaner hose. Lay the hose straight on the pool deck and let the sun heat it up for half a day.
Reply
Anonymous Posted: 5/23/2016
I changed out every replaceable parts, yet the pool cleaner goes around counter clock wise in fairly small circles. Why.Reply
InyoPools Product Specialist Dennis R. Posted: 5/9/2016
KHALED - Unfortunately, we do not sell the springs separately. You might see if a local pool store might have them from previous repairs that they might give you.Reply
KHALED Posted: 5/8/2016
ARE POD SPRINGS SOLD SEPARATELY? IF YES WHAT IS THE KIT NUMBERTHANKS
Reply
InyoPools Product Specialist Dennis R. Posted: 3/23/2016
Sean - First swish your cleaner from side to side to remove any air trapped in it. Then check your hose for leaks by removing a section at a time. Then look at our guide on "How To Service the Inside of a Hayward Navigator Suction Cleaner" for other clues on what might be wrong.Reply
Sean Posted: 3/22/2016
My Poolvac has had most everything replaced within past year including pods. All replacables look OK now. But the poolvac hardly moves. It appears to be doing a kind of nose dive as though hanging up in the front. Flow pressure is within norm. Took unit apart - nothing inside and all parts seem to be fine. What is likely culprit?Reply
InyoPools Product Specialist Dennis R. Posted: 3/18/2016
Marianne - I doubt that you need new bearings. You and your neighbors would hear them failing. If your cleaner ran well last summer, you probably have a problem with low water flow. Try switching the inlet side of the hose from the suction port to a return port to blow any debris backwards out of the cleaner. If that doesn't work, look at our guide on "How to Correct Low Water Pressure in Your Pool System". Also, if you have a cartridge filter, try running your system without the filter to see if that improves flow significantly. If so, you might replace the filter.Reply
Marianne Posted: 3/17/2016
Yesterday, I had my Hayward pretty much rebuilt (ALL, except bearings, which they said were ok). I had my pump cleaned for the summer. My vacuum is running VERY slow. Any suggestions??? Do I possibly NEED new bearings? I live in AZ. I don't need algae!!!Reply
S smith Posted: 10/1/2019
On one tube video they showed a blue knob on the side of the unit that you turn with a screwdriver has 3 positions 1is slow 2 is normal speed and 3 is fast you may be on number 1Reply
Marianne Hutson Posted: 10/9/2019
I will take a look. I did some work on it and it is working fine now, but your information is useful. Thank you.Reply
InyoPools Product Specialist Dennis R. Posted: 10/13/2015
Jerry - See step 29 in our guide on "How To Service the Inside of a Hayward Navigator Suction Cleaner". If that solve your problem, you might take your cleaner apart again using this guide.Reply
Jerry Posted: 10/12/2015
My navigator gets stuck in corners, for ever and tends to topple over for a while at times. I have completely disassembled it including the gearbox and examined all the gear parts. Can't see any obvious signs of damage or wear. Any ideas? Thanks.Reply
InyoPools Product Specialist Dennis R. Posted: 9/28/2015
jim - If your cleaners hose has a tendency to coil, try straightening it out on the pool deck in full sun for a day to "reprogram" it. This guide shows you how to determine if the shoes are good. Also you might also check the bearings. See our guide on "How To Replace the Navigator Pool Cleaner A-Frame Assembly".Reply
jim Posted: 9/27/2015
HiMy vac is stalling while it travels and the hose is curling at times just after the robot connection. took it to a dealer, they disassembled cleaned somewhat inspected but still doesn't work. The pads seem ok however I don't know whats good versus bad. Any help?
Reply
Anonymous Posted: 8/18/2015
I had put all new parts on my Hayward Navigator and it still wasn't working right. I asked what to do because it kept falling over and not being able to right it's self. This site told me exactly what to do. Thank you so much.Reply
InyoPools Product Specialist Dennis R. Posted: 8/9/2015
Vicki-Lynn - Two of the more common reasons for a stalled Navigator are worn A-Frame wheels and worn Turbine bearings. Both are inside your Navigator. To inspect these parts and possibly replace them, see our guides on "How To Replace the Navigator Pool Cleaner A-Frame Assembly" and "How To Replace the Navigator Pool Cleaner Main Turbine Bearings".Reply