As with any automatic salt chlorine generator, tune-ups are needed from time to time. Troubleshooting a Hayward Aqua Rite can be quick and simple. By following the steps listed below, the Aqua Rite can successfully be restored.
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rafael Posted: 7/13/2015
I have aqua rite elect chlorninator salt 3100 ppm cyn 60 run pump for 8 hrs control box ok, no red lights or flashing lights but pool has no chlorine ,clean cell when I clean the cell has no chlr smell Can you help ?Reply
InyoPools Product Specialist Dennis R. Posted: 7/9/2015
cell type - The type or size of your cell should be labeled on the cell itself. Options: t-15, t-9, t-5 or t-3.Reply
InyoPools Product Specialist Dennis R. Posted: 7/9/2015
High Chlorine - I don't know why a cell would suddenly overproduce. Usually it's a problem of failing not overproducing. You might check that your control unit is configured for your current cell size. Push your diagnostic button 8 times until the cell size is displayed. The size displayed should be equal to the size installed. If it is, you might give Hayward/Goldline a call at 866-772-2100 to see what they think.Reply
Anonymous Posted: 7/8/2015
How can I find out which cell type I have so that I can troubleshoot? I have the model and serial number but that's all I can find on the unit.Reply
High Chlorine Posted: 7/8/2015
But why would it be doing this in the first place? It never did it last year and I had it set to 100% then. I'm worried that there might thing wrong with the cell.Reply
InyoPools Product Specialist Dennis R. Posted: 7/8/2015
high chlorine - I would turn the SCG off to stop producing chlorine and add water to your pool if there's room to dilute the chlorine in the pool. With the unit off the chlorine level should go down within a week. If the chlorine level does not come down fast enough naturally, you can try adding this Chlorine Reducer. When you turn the unit back on, only set it at 20-30% and monitor the chlorine generation for a couple of weeks.Reply
Anonymous Posted: 7/7/2015
I have an 18 X 36 pool. My salt water generator is producing too much chlorine and I only have it set at 60%. The salt levels read 3100. The kids eyes are burning and the chlorine levels on the test strips are way too high. Please help. I have a party on the 17th!Reply
InyoPools Product Specialist Dennis R. Posted: 7/7/2015
Firsts asker - Not sure what system you are having trouble with? Are you trying to integrate a Hayward Aqua Rite system with another control system? If so, please give Hayward/Goldline a call at 866-772-2100 and ask for their tech support. They should be able to help you.Reply
InyoPools Product Specialist Dennis R. Posted: 7/7/2015
JD - Check to make sure your Aqua Rite system is wired correctly for your supply voltage. Check that your system is configured for the size cell you are using. If these suggestions do not solve your problem, call Hayward/ Goldline at 866-772-2100 and ask for their tech support.Reply
InyoPools Product Specialist Dennis R. Posted: 7/7/2015
no salt reading - Not sure what's going on here. I assume none of the LED lights are on. If this is a Hayward Aqua Rite system, I would suggest calling Hayward/Goldline at 866-772-2100 and ask for their tech staff.Reply
InyoPools Product Specialist Dennis R. Posted: 7/7/2015
Todd - Recheck to make sure the cable plug is in securely and that there are no breaks or cuts in the cable. Try holding the plug in while the unit is on to see if that makes a difference. If this all has not effect, I would recommend calling Hayward/Goldline at 866-772-2100. Their tech staff should be able to isolate the issue.Reply
Firsts asker Posted: 7/5/2015
replaced clock battery...clock won't set to interior control. Can't set cycles. Pool control will only operate using interior controls controls at board won't run on manualReply
JD Posted: 7/5/2015
System stopped working ,after I turn off the control panel the power light comes back on I then turn the system back on and with in a few sections the power and generating light goes out ,this happens each timeAny idea how to fix this?
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Anonymous Posted: 7/3/2015
My salt generator doesn't display the salt reading, but I had the salt checked, & the level is perfect. What's the problem?Reply
Todd Posted: 7/3/2015
My "no flow" light is steady, despite flow. The unit is about 9 years old. Took out the flow switch, there was build up on it and some wear on the switch. I tried rubber banding it shut and returning back on the pump - still "no flow." Cable looks fine. Is there a way to tell if it is the switch or the motherboard without getting a new switch to try? Thanks.Reply
InyoPools Product Specialist Dennis R. Posted: 6/28/2015
Dmoore - I do not know how you can have the power light off and a no flow light on. Please call Hayward/Goldline at 866-772-2100. They should have an answer for you.Reply
charlie Posted: 6/27/2015
Thank You for taking the time to post all of this info. It helpedReply
Dmoore Posted: 6/25/2015
I have an Aq-Trol-rj. I have no lights on at all, the only light that will come on is the no flow light if I shut off the pump. I have checked the fuse it is good. Cell has been cleaned. Where do I go from here?Reply
InyoPools Product Specialist Dennis R. Posted: 6/23/2015
Sborodolfan - Check that the cable plug is all the way in at the bottom of the Control Unit. Jiggle it around to see it that gets you a better connection. Check the cable for small cuts. Switch over to Superchlorinate to see if that helps. It bypasses some sensors. If none of this help, give AquaRite/Hayward a call at 866-772-2100 to see what they can suggest.Reply
Sborodolfan Posted: 6/23/2015
Generator stopped giving readings (only zeros) and the No Flow light was on. Replaced the motherboard and it resumed giving readings, but the No Flow remained on. Replaced the flow switch, but nothing changed. The flow switch arrows are pointing in the right direction, and it is configured for the correct cell. Help please, as I have already invested a lot in replacement parts with no result!Reply
InyoPools Product Specialist Dennis R. Posted: 6/22/2015
Charli - Yes your power and generating light must both come on and stay on for your generator to work. That is their normal operating mode. It sounds like a voltage problem. Make sure all your electrical connections are tight. Then either take it to a local pool shop or call Goldline/Hayward at 866-772-2100 to help troubleshoot the circuit.Reply
InyoPools Product Specialist Dennis R. Posted: 6/19/2015
cgesq - At 15,000 gallons you are at the edge between a 1 HP of 1 1/2 HP pump. If you go to a 1 1/2 HP pump, you may have to also buy a new filter that matches the GPM flow of your new pump. Unless you have a larger than normal filter and assuming your old pump worked for your system, I would recommend staying with the 1 HP pump.Reply
InyoPools Product Specialist Dennis R. Posted: 6/19/2015
rguns - Just talked to the AquaRite rep. The E-9 reading you are seeing is probably a lower case t-9 which means you are configured for a T-9 cell instead of a T-15 cell that you just installed. The system may seem to work but you are probably seeing higher than normal salt reading which will shut your system down when your salt levels are actually good. To correct this, hit your display button 8 times until t-9 comes up, then slide your main switch to "Super Chlorinate" then back to "Auto". The display should change to t-15. After a few seconds, your display will revert back default reading for salt level.Reply
Charli Posted: 6/19/2015
My power and generating light come on but then after about 30 seconds click off. What is causing this and does this mean my generator is not working correctly?Reply
rguns Posted: 6/18/2015
i replaced cell this year. t-15. i didn't think it required reconfigureing the board because it was older than 2004. i finally remembered that i had replaced the board in 2010 so i followed the reconfigureing directions. it took several times for it to begin to work but seems to be working now. but i get a read out of E-9. Do you know what that means?Reply
InyoPools Product Specialist Dennis R. Posted: 6/15/2015
mmazzo - I just finished talking to the Goldline rep. According to him, when the display reads "hot", the cell is bad and needs to be replaced. It can no longer be corrected by cleaning the cell.Reply
mmazzo Posted: 6/13/2015
what does "hot" mean in the display? There is nothing in the users manual to describe this problem.ThanksReply
InyoPools Product Specialist Dennis R. Posted: 6/9/2015
no lights - If none of the LEDs are lit and the display is blank, I would have checked the fuse. But since the display is functioning and there is no power light, I would suspect the Display PCB needs to be replaced. Check with Goldline/Hayward at 866-772-2100 before buying the board. The Main PCB may also be involved.Reply
Anonymous Posted: 6/9/2015
The no flow light blinked but then went out and no lights are lit but the diagnostic numbers are still showing. a few at 00 but the rest appear to be workingI do not think it is working as I have no chlorine level salt system was cleaned 2 weeks ago
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InyoPools Product Specialist Dennis R. Posted: 6/6/2015
EMet - Check your cable for possible breaks and to make sure the plug is in tight. Then give Hayward/Goldline a call at 866-772-2100. You may need a PCB board, but I don't know if it's the main or display.Reply
EMet Posted: 6/5/2015
I have my "Desired Output" dial set in the teens, but the digital display fluctuates up and down in the 40-50% range. Is it possible to recalibrate this or is a new dispaly board my only option?Reply
InyoPools Product Specialist Dennis R. Posted: 6/1/2015
marypr2 - If you are not at the lowest cell size now, you do have the option of replacing your current cell with a smaller one. Assuming you are at the smallest cell now, once the chlorine level gets down to below 5, you should be able to control it better. Leave it a 10%-20%, run the pump for a shorted period of time and maintain your Cyanuric Acid at the lower end of its range so excess chlorine burns off quicker. Also make sure your cell is calibrated with your control box. See Step 31 of our guide on "How to Install a Hayward Aqua Rite Salt Chlorine Generator". The cable plug must be unplugged before you configure the cell.Reply
marypr2 Posted: 5/31/2015
Hello-I am hoping you can help. Our chlorine cell is over chlorinating and I would like to fix it. The salt reading is out of calibration, at 8300 (lab says 3400), but the system still runs so I ignore the salt it says. I could not get it to calibrate last year. However, I have turned off the chlorinator for days at a time, and turned it down to 20% for a week, and it still reads 10 ppm. I won't swim in it at 10 ppm. I have now turned off the chorinator and add sodium thiosulfate carefully to drop the Cl to 5 ppm. I do not want to continue running the controller on manual. If I have to do that I might as well not have the chlorinator/controller. Do I just need to replace part of the curcuit board or what?
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InyoPools Product Specialist Dennis R. Posted: 5/31/2015
Scrapguy - I assume you have had this unit working and the "No Flow" came on. Recheck the flow switch connector into the bottom of the control unit. Wiggle it around. Then carefully check the wire to see if it has a small cut in it. Pull the flow switch out of the pipe to make sure it closes easily. When you put the switch back, make sure that the arrows on the top of the hex are pointing in the direction of flow. If none of this works, you may need to buy a new flow switch.Reply
Scrapguy Posted: 5/29/2015
i have a issue with No Flow. Cleaned the unit but still No Flow. All connections are good. Any ideas?Reply
InyoPools Product Specialist Dennis R. Posted: 5/25/2015
Redsox3313 - Check all you electrical connections but it sounds like a printed circuit board fault. I would call Hayward/Goldline a call at 866-772-2100 to be sure.Reply
Redsox3313 Posted: 5/23/2015
When I opened pool for the season I turned on aquarite and started functioning fine . Now only PPm shows and no other lights. Even when I turn off. Any recommendations?Reply
InyoPools Product Specialist Dennis R. Posted: 5/20/2015
Mschr21132 – Not sure what “hot” means. It’s not in the troubleshooting section. It could mean the water temperature is too high but that generally is not an issue. Give Hayward/Goldline a call at 866-772-2100. They should have an answer.Reply
mschr21132 Posted: 5/18/2015
My generator reads "hot". Not sure what to do.Reply
InyoPools Product Specialist Dennis R. Posted: 5/17/2015
GMS - I'm not familiar with this problem. Check that you are configured for the correct voltage. Check that your system is calibrated for a T15 cell. Then call Hayward/Goldline at 866-772-2100 to see if they have other suggestions.Reply