Q:I am trying to find a replacement part for the arm that attaches to the deck from the handle for the Innovaplas Majestic Above Ground Pool Steps. The part is called the deck support and the part number from the company is 160-001. Please let me know if you have this part.
A:Yes we do carry this part. You can view and purchase Majestic 8000 replacement parts via our website.
Q:My pool installer put a sand cove all the way around the bottom ring of my pool. Will the Majestic 8000 steps work with my pool since i have that cove?
A:The Majestic Step (NE1100) will in fact work and install properly on a pool that has a cove of 3” or less. The manufacturer takes this measurement by measuring from the pool wall to how far out the pool cove goes from the wall. You may view or purchase the Majestic 8000 Step via our website.
Q:Do you recommend purchasing a step pad with the Majestic 8000 step as well?
A:We do recommend the step pad with any step for extra protection of the pool liner. We offer a Deluxe Step pad on our website as well.
Q:I noticed that you can add an optional mood light to the Majestic 8000 step. How would you configure this light to the step?
A:Per the manufacturer, the light goes in step, cords goes into the step (inside the pool), behind the step, over the pool wall and into the outside outlet of the house.
Q:I have a cove at my pool wall, will the Majestic 8000 step work with my pool?
A:This may not work as the recommends that it only be used on a straight wall with a flat surface.
Q:I am looking for replacement parts for the Majestic 8000 steps. Could you please send me 5 suction cups B-8000-c-s?
A:Unfortunately, we do not have a part with that particular part # (B-8000-c-s) However, we do carry various replacement parts for the Majestic 8000 step. You can take a look at what we offer. If you do not find the part you are looking for, we advise you to contact the manufacturer, Innovaplas at 819-395-5042.
Q:What is the color of the Majestic 8000 steps and accessories? How are the steps packaged for shipping?
A:The Majestic 8000 Steps are white. The steps are shipped in 2 boxes (one for the steps and the other for the parts) and are placed on a pallet.
Q:What is the weight limit on the Majestic 8000 Step?
A:The Majestic 8000 Step can hold up to 500 lbs. For all other dimensions and information, please view our Majestic 8000 page
Q:We have a standard Doughboy pool. Before we place an order, we just want to be sure the Majestic 8000 steps will fit our pool.
A:Is your pool a flat bottom pool or is it a dished pool? Basically you need to make sure that the floor where the step will be sitting on is a flat surface. You can view a more in depth description of the Majestic 8000 Step here.
Q:I bought the Majestic 8000 step last June. I have lost the owners manual and am getting ready to install this spring. Can I get an owners manual on-line?
A:For the owner's manual, you would need to contact Innovaplas directly. Their phone number is (888) 668-9315
Q:Does the Majestic Wedding Cake Step have a set of steps for the outside of the pool? I do not have a deck,but love these stairs.
A:You would want the Classic Outside Ladder for Majestic 8000 This is part# NE1105.
Q:My pool installer put a sand cove all the way around the bottom ring of my pool , will these steps work with my pool size i have that cove and they will not be able to push all the way up to the bottom edge
A:The Majestic Step (NE1100) will in fact work and install properly on a pool that has a cove of 3” or less. The manufacturer takes this measurement by measuring from the pool wall to how far out the pool cove goes from the wall.
Q:How is the light for NE1100 Majestic Step installed?
A:> >Per the manufacturer, the light goes in step, cords goes into the step (inside the pool), behind the step, over the pool wall and into the outside outlet of the house.