Dolphin Delux 5

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apexwf posted this 19 May 2019

I have a dolphin Delux 5. I just replaced all brushes and Rollers. It wont suck up into the cleaner bag. It keeps clogging the impelller and leaving stuff out ide the bag . The pump was replaced 2 years ago. The impeller is turning (i Think Normally)  Any suggestions. I just bought all these parts from you in the fall andf it hasnt worked since .

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InyoRob posted this 19 May 2019

Thank you for contacting Inyo. I've left a message with a Maytronics (Dolphin) rep. I'll pass along the info once I hear back.

apexwf posted this 22 May 2019

Waiting for a reply

InyoRob posted this 22 May 2019

No word back from Dolphin yet. They are slow to reply. You can try calling their tech support at 888-365-7446.

apexwf posted this 4 weeks ago

Wanted to let you know I determined it is the climbing rings -I was sent the wrong ones. I compared them to the old ones that surprise, I did not throw away. These new ones were almost a half inch taller. I took them off and now the Cleaner works normally. So I thought you may want the info so if someone else has the problem You could pass it on Thanks for your time and effort Gary Day   Oh Can I get the correct climbing rings replaced from you or do I have to order again?

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InyoRob posted this 4 weeks ago

We can help you get the correct rings. Contact our customer support at 407-834-2200 or submit a request to https://secure.inyopools.com/Support/SupportRequest.aspx

InyoRob posted this 6 days ago

Believe it or not, Dolphin just replied to my initial request. They sent me a troubleshooting guide. Maybe it will help some other pool owners in the future. https://images.inyopools.com/cloud/documents/dolphin-troubleshooting-guide.pdf

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