order 1303115 please tell me why my order was canceled

your chat dose nit work i talked to Eric. and did what he asked my for photo ID of my wife’s credit card i must have sent it 3 or 4 times to every department. then this morning i resent it from my email account. the reply i received from you is that you canceled my order. I would like to know why: because the bank willhonor our world card