I have a Maytronics Dolphin Nautilus with a bad cable, and I ordered one from you (order# SO190003155) about a week ago. I received it however, the connector has a female end without an adapter. The old cable has the threaded plastic piece, but getting onto the new cable could be an issue. Therefore, I wanted to speak with you before going any further with the project. The part I received is #9995862-DIY. Thank you for any help you may be able to provide.
Hello Don - This is the response I received from Maytronics.
In order to provide accurate information, we need some clarification.
Which Nautilus do you have?
Nautilus
Nautilus CC
Nautilus CC Plus
A couple of concerns
The cable you listed, 9995862-DIY corresponds with the Nautilus CC Plus
Cables that end in DIY are complete cables. Both ends are molded on. If you have exposed wires on one end you have an ASSY cable.
Is it possible to provide us with a picture of the cable and the end in question? And if there is a white sticker that is still wrapped around the cable, can we have a picture of that?
I received (w/pics of the labels), along with pictures of my old cable and the motor assembly to which it connects. Hope those help. Thank you for your help.
The cable they suggest looks just like the old cable on my cleaner, with the threaded sleeve/screw cap. Can I return the “9995862-DIY” to you and get the other “9995861-DIY”?
Yes, you can submit a return request through our main site. Here is a link to the Return page. There is a video and link that explains how to make that request.