3 of 3 people found the following review helpful:
5 out of 5 Stars) 7AWESOME SERVICE
Mike in Fishhawk Ranch
from Lithia, FL.
Pros: Exceptional Customer service
I Purchased a replacement CDS-16 chip "Renewel Kit", (current chip was still working just aged per manufacturer recommendation) after installation and activation I noticed there was not the familiar "purple glow" that I previously had, thought perhaps I was shipped a faulty chip? I contacted Inyo, discussed the issue with a representative (Rob)?, he provided me with a direct contact name & number at DEL Ozone. Contacted "Dana" at Del, advised Dana of the issue, he explained possible scenarios and without question advised that he would be sending me an entirely new CDS-16 unit. I was expecting to hear "well sir unfortunately there is noting we can do", but rather heard what every customer wants to hear, a company basically saying "thanks for your business, we stand behind our product and we'll take care of you". AWESOME service all the way around, thank you Inyo & Dana at Del Ozone, EXCELLENT service, you have a customer for life!
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