Products purchased at INYO Pools may or may not come with a manufacturer’s warranty.
Terms and conditions of the warranty vary from product to product. We recommend you contact either the manufacturer or their website for their specific terms and conditions. In some cases, once the item has been used, the manufacturer will only exchange the product for a new one and not a return for credit. In other cases, the manufacturer will refurbish, or repair the product.
A warranty claim past 30 days must be handled with the manufacturer directly unless otherwise stipulated by the manufacturer. Some products, like pump motors, may require the warranty process to be handled through INYO Pools.
If the manufacturer deems the claim valid, but advises that you must handle the process with INYO, please notify us with the name and extension of the representative you spoke with. This allows us to verify the warranty claim.
If the warranty is handled through INYO Pools, the customer is responsible for:
Motor Warranty Policy Procedure
If you purchased your motor with INYO Pools and you are within the warranty period, INYO will handle your warranty claim directly.
To begin your warranty claim, the following photos are required:
If the manufacturer deems the motor valid for warranty placement, the customer must:
The warranty replacement motor typically ships out 3-5 business days from the date the returned motor or motor label is received by Inyo’s supplier. Delays can occur with the replacement motor being shipped if the R.M.A. # is not clearly marked on the box or shipper label
Please contact Inyo customer service at 1-877-372-6038 if you have any questions regarding the motor warranty procedure.