?     Asked on 11/29/2012by Guest

Can the Stainfree be used before I shock the pool?
 Reply

A  Answered on 11/29/2012 by InyoPools Product Specialist Patrick P.

No, shock should not be added to the pool for one week after the Stainfree is added to the swimming pool. If the chlorine needs to be raised you can use small amounts to increase it. The chlorine level should not exceed 2 ppm.
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?     Asked on 12/20/2012by Guest

Can I use this if I have metal stains in the pool?
 Reply

A  Answered on 12/20/2012 by InyoPools Product Specialist Patrick P.

Yes, the Stain Free will help remove metal stains from your swimming pool.
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?     Asked on 6/23/2016by Judith O'Baker

After using this the stains were gone in 24 hours but the next 12 hours the pool has turned cloudy. I went to get my water checked and I use pristine blue and my blue levels were too high, everything else tested great. I cannot shock it for a week - that is the only thing the pool company suggested. what else can I do. I keep vaccuuming and backwashing.
 Reply

A  Answered on 6/29/2016 by InyoPools Product Specialist Lennox H.

Hi Judith, The pool is cloudy because of the low chlorine level, you can slowly start adding chlorine to the pool.
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?     Asked on 9/21/2016by Inyo Visitor

Can stain free be put in the pool anytime of day?
 Reply

A  Answered on 9/22/2016 by InyoPools Product Specialist Stacey M.

Hello, yes you can use it anytime of day, please make sure to check your chlorine level and follow instructions for product under product description.
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?     Asked on 12/29/2016by tom

Can pristine stain free be used to effectively remove extreme calcium buildup in my pool?????
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A  Answered on 12/29/2016 by InyoPools Product Specialist Adam Y.

Good morning Tom, Unfortunately, This product is formulated to remove metallic stains. This will not remove calcium stains.
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?     Asked on 6/21/2017by Inyo Visitor

we are adding a filter aid with Metal Free this evening. do we vacuum tonight? instructions just say add the two products and vacuum, no details about timeline. thanks!
 Reply

A  Answered on 8/5/2017 by InyoPools Product Specialist Alex V.

I would recommend adding the product and letting the filter run for at least a few hours. After that, you can turn off the pump overnight to allow the particles to settle to the pool floor and vacuum the following day. 
 Reply


?     Asked on 5/30/2020by A Howard

How can I get the stains out of my pool..?

 Reply

A  Answered on 10/20/2020 by InyoPools Product Specialist Hector F.

Hello, here is a guide that we put together called "How to Remove Swimming Pool Stains" that may assist. 
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