?     Asked on 8/7/2016by Inyo Visitor

who makes this cover?
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A  Answered on 8/8/2016 by InyoPools Product Specialist Alan M.

Hello, The manufacturer of this safety cover is Hinspergers Poly Industries or HPI. You can click on the link to view the manufacturer's website.
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?     Asked on 5/30/2017by Inyo Visitor

I checked out the manufacturer of this safety cover and they state they are ideal in areas of little to no snow. If this is true they wouldn't be of much use in the north where I'm located. Am I missing something here?
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A  Answered on 7/22/2017 by InyoPools Product Specialist Alex V.

Greg, In an area that gets heavy snow, the snow needs to be removed as quickly as possible. If it is a light coating, that is not an issue.If the snow accumulation is several inches, it can cause the cover to fall into the pool due to how the weight is being distributed on the cover. .  
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?     Asked on 7/29/2017by Larry King

does this cover come with the springs and extend over the end steps? how many spring attachments?
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A  Answered on 8/17/2017 by InyoPools Product Specialist Joe S.

The cover comes with all hardware and springs. There will be 28 strap points on this cover.
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?     Asked on 8/19/2017by Inyo Visitor

How many anchors are on this cover?
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A  Answered on 8/25/2017 by InyoPools Product Specialist Joe S.

Good day, this cover will have 26 anchors points. 
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?     Asked on 8/23/2017by James

My pool is 16x32 with center step. Should I order 18 x 36?
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A  Answered on 8/25/2017 by InyoPools Product Specialist Joe S.

If you pool is 16x32 with a Center End step than 20-1632RE-CES48-SAP-GRN will be the correct item you need to order.
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?     Asked on 9/1/2017by Pam Dowlin

What is the measurement between anchors on the long sides (36ft side) and on the sort sides (16ft side)?
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A  Answered on 9/1/2017 by InyoPools Product Specialist Lennox H.

Hi, Pam. On the long side, the anchor points are 5'-5" a part and 6'-0" on the short side. 
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?     Asked on 9/2/2017by Concetta

Couple of questions 1, we are replacing an existing solid safety covers and anchors are already in ground. Will the match? 2. Does the 4×8 cover the steps part? 3. They said an elephant can stand on cover (loop loc) is this as strong? 4. Is the solid better with rain and snow?
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A  Answered on 9/4/2017 by InyoPools Product Specialist Lennox H.

Hi, Concetta. This cover will not match your existing cover. Yes, the 4' x 8' section is for the steps. This cover is just as strong. A solid cover will not let rain or snow seep through into the pool, only from the center drain. 
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?     Asked on 9/5/2017by Concetta

Ok if the anchors don't match what do we do, we have our old cover could we do a template? Can you advise?
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A  Answered on 9/6/2017 by InyoPools Product Specialist Lennox H.

Hi, Concetta. We can arrange it where your existing cover can be used as a template to make a new cover so that the anchor points can match. Please contact our office for more details. 
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?     Asked on 9/29/2017by Melissa Smith

How does this compare to the Latham 7000 pool cover?
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A  Answered on 10/3/2017 by InyoPools Product Specialist Lennox H.

Hi, Melissa Smith. This cover is similar to the Latham 7000 Series Cover. This cover is 92% UV rated and have an 18 year warranty vs the Latham 7000 cover is 99% UV rated and have a 20 year warranty.
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?     Asked on 8/19/2018by mark douglas

dors it come with springs
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A  Answered on 8/20/2018 by InyoPools Product Specialist Lennox H.

Hi, Mark. Yes. the springs are included. 
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?     Asked on 3/25/2019by Reg H

I have a 16' x 32' with center end steps, my current green cover has 8 straps down each side evenly spaced then on the non-steps end there are 5 evenly spaced straps, on the step end it has the extra chunk to cover the steps with a total of 7 straps, 2 being on the 16' corners and the other 5 straps around the steps. Will this cover line up with my current cover that has failed. thanks

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A  Answered on 3/30/2019 by InyoPools Product Specialist Lennox H.

Hi, Reg H. This cover will NOT match your existing layout based on your sketch. You can view the 16x32CES Template
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?     Asked on 9/16/2019by Inyo Visitor

If my pool measures 17 x 33 and the steps are 4 x 8 which size pool cover do I use? Rectangular in shape with center steps.
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A  Answered on 9/17/2019 by InyoPools Product Specialist Joe S.

Based on the information provided we would need a custom cover measurement form filled out and returned. 
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?     Asked on 9/30/2019by Dfresh

One of the pics show anchors but the description never mentioned them. The A's to the Q&A's trek us that it comes with springs, but no mention of anchors. Ease my mind, does all of the hardware shown in the one description picture come with the cover. Thx
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A  Answered on 9/30/2019 by InyoPools Product Specialist Hector F.

These safety covers come with all hardware needed for installation on a concrete pool deck. 
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?     Asked on 2/15/2020by Neil Davies

Do you sell loop lock covers? Or the equivalent ? I have a 31X 18 rectangle with steps. Our old cover tore. On your special order form what does spacing mean 5X5 or 3X3? I'm assuming it means strap spacing. Could I sand my old cover to you or is that feasible? How long does it usually take to have a cover made shipped? Thank you. Neil
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A  Answered on 2/17/2020 by InyoPools Product Specialist Lennox H.

Hi, Neil. We do not carry Loop Loc Covers. That does refer to the spacing. We can use your cover as a template using our Template by Cover Doctor Program. The lead time is 2-3 weeks on average.
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