?     Asked on 8/13/2017by Steve

My 20 x 40 pool has center end steps and a non-removable side ladder on the deep end. Do you offer customization on the 20-2040RE-CES48-SAP-BLU cover to accommodate the side ladder?
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A  Answered on 8/17/2017 by InyoPools Product Specialist Joe S.

Good afternoon, you would need to fill out and send in the custom cover form and indicate where the ladder is at the pool.  
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?     Asked on 8/21/2017by Vince

Hi. My pool is 20 X 40 Ft plus I have 3 steps in the center of the shallow end of the pool. Similar to the picture you show. I just want to be sure the 20 X 40 Ft cover iis 20 X 40 Ft PLUS the additional 4 X 8 piece for the steps. The dimensions in the description say the cover is 40 X 22 but doesn't mention the size for the steps. Thanks.
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A  Answered on 8/25/2017 by InyoPools Product Specialist Joe S.

This cover would be the correct unit. On the step side the cover will measure 4x8 in the center.
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?     Asked on 8/29/2018by Michael Nardozzi

does this have a rating for how dark it is for algae growth
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A  Answered on 8/30/2018 by InyoPools Product Specialist Lennox H.

Hi, Michael. This cover blocks out 90% of sunlight. To prevent algae growth you will have to open your pool early spring.
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?     Asked on 9/11/2018by Tom

Does this cover come with the brass anchors and installation/removal tool?
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A  Answered on 9/11/2018 by InyoPools Product Specialist Lennox H.

Hi, Tom. Yes, the Brass anchors for concrete, the installation/removal tool are included as part of the hardware pack. 
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?     Asked on 9/24/2018by Inyo Visitor

will this work on all radius corners or just certain corners. how much concrete do you have to have? thank you.
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A  Answered on 10/4/2018 by InyoPools Product Specialist Joe S.

Good afternoon, this unit will not work on radius corners. All stock covers will need at least three feet on the concrete decking. We would suggest contacting our customs team and they can discuss your best options
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?     Asked on 8/27/2019by richard mabry

I am replacing an old safety cover. I already have anchors in the concrete deck. Question, are the straps that fit the brass anchors universal? I don't want to have to re-drill the anchors.
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A  Answered on 9/12/2019 by InyoPools Product Specialist Hector F.

Unfortunately, those straps are not. In your situation, we would suggest filling out our custom cover form so we can review and accommodate you. 
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?     Asked on 9/7/2019by Joe Kerkvliet

Does this include the tie down equipment?
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A  Answered on 9/10/2019 by InyoPools Product Specialist Joe S.

Yes, All hardware is pre-packaged in individual poly bags. Each kit includes the brass concrete anchors, spring, buckles and spring sleeve.
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?     Asked on 10/4/2019by matt

Where would you place this cover in terms of quality? how does it compare to the more $$$$ loop loc and Merlin brands? Can I really expect to get 12 years out of it?
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A  Answered on 10/10/2019 by InyoPools Product Specialist Steve M.

Matt, we apologize for the inconvenience, however, we do not have any experience with the Loop Loc and Merlin brands. So, we would not be a good judge to compare the different manufacturers. All I can say is that we have had a very positive experience selling covers from this manufacturer. All of our customers like the cover and we seldom get a complaint about the quality of our cover. They can hold up to 4,800 lbs.
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?     Asked on 7/25/2020by Angela

I have an in ground rectangular pool with center step. This pool is 20ft wide on the shallow end 37ft long the deep end measures 15 ft wife what size cover would I need to get? Would a 20x40 with the 4x8 center step work on this? We want to avoid custom making one as this would be extremely expensive. Any info would be appreciated. Thank you
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A  Answered on 11/13/2020 by InyoPools Product Specialist Hector F.

Hi Angela, so if you were to go with a cover that meets the minimum dimensions of your swimming pool it could void the warranty if damaged by rubbing in places where there was contact with the pool. To avoid the warranty from being voided and for the best fit we do recommend having a custom cover made. 
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