?     Asked on 9/11/2009by Guest

Does Purple Stuff act as a sequestering agent for both high calcium and high TDS in a chlorine generation system?
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A  Answered on 9/11/2009 by InyoPools Product Specialist Patrick P.

Yes the Purple Stuff works as a sequestering agent for both high calcium and high TDS in salt chlorine generation system.
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?     Asked on 10/25/2012by Guest

How do I remove metal stains from my swimming pool wall and floor?
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A  Answered on 10/25/2012 by InyoPools Product Specialist Patrick P.

If you are certain that you have metal stains, you can use Jacks Magic Iron,Cobalt & Spot Etching Stuff.
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?     Asked on 11/1/2012by Guest

Does the water have to be balanced before I do the test?
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A  Answered on 11/1/2012 by InyoPools Product Specialist Patrick P.

It is  very important to have the water balance so that you get accurate test results.
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?     Asked on 11/1/2012by Guest

My stain is in the deep end of the pool or on the wall. Can I still use the ID kit?
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A  Answered on 11/1/2012 by InyoPools Product Specialist Patrick P.

There are a few different ways to use the kit. You can sprinkle a small amount of each packet into the water. As the product dissolves it becomes a solution that is heavier than the water. The solution will then sink to the bottom and should begin to react with the stain. Another method is to put a small amount of the test into a sock, attach it to your vac pole and hold it directly over the stained area.
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?     Asked on 10/8/2013by Guest

I have a Nature 2 System (or mineralization) and I have stains in my pool. What should I do?
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A  Answered on 10/8/2013 by InyoPools Product Specialist Patrick P.

First you should do The Stain ID Kit to determine whats needed to remove the stains. Once youve determined what will work, you will need to remove the Nature 2 System while doing the treatment.
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?     Asked on 6/16/2016by Barbara Smith

we treat it and it comes back...we know it's iron but we can't get it to go away...we bought Ascorbic Acid Powder but it only helps for a few days and then returns
 Reply

A  Answered on 6/16/2016 by InyoPools Product Specialist Scott W.

Jacks is good occasionally but if you do it too much it'll damage the surface of your pool. I'd recommend Metal Free by Natural Chemistry. A lot less harsh and it's safe to swim in. It will eliminate the metals in the water before the stains occur.
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?     Asked on 6/18/2016by shane murphy

Have a few orange stains on plaster. They are not organic - probably metallic of some sort. Will the kit help and, if so, how does it do it?
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A  Answered on 6/18/2016 by InyoPools Product Specialist Alex V.

Shane, The stain id kit will help identify the type of stain. It will not remove stains.
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?     Asked on 8/10/2017by Inyo Visitor

Will Jacks Magic Stain ID Kit damage a vinyl liner?
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A  Answered on 8/12/2017 by InyoPools Product Specialist Alex V.

This product will not damage a vinyl liner. 
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?     Asked on 4/5/2018by Carlos

I have yellow algae in my salt system pool, what can I do?
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A  Answered on 4/5/2018 by InyoPools Product Specialist Lennox H.

Hi, Carlos. You will need to kill the algae in your pool using an algae removal treatment. Then ID the satins in your pool. 
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?     Asked on 10/10/2018by ray norrie

we are the caretakers of an apartment that has a 25 meter lap pool, there is some staining, bird dropping, and other stains not sure what and a 500mm approx stain caused buy some chemicals, not sure what. the pool is concrete, with a rough surface blue coating and has been in for some 10years . plse advise will we need to empty and re surface ? ray
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A  Answered on 10/11/2018 by InyoPools Product Specialist Lennox H.

Hi, Ray. Giving the age of the pool surface, re-surfacing in highly recommend. 
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