?     Asked on 5/16/2007by Guest

Will this step / ladder work with a soft side or Intex pool?
 Reply

A  Answered on 5/16/2007 by InyoPools Product Specialist Patrick P.

This particular product will not work with a soft side or Intex pool but we do carry this ladder which is specifcally designed for Soft Sided and Intex pools http://www.inyopools.com/Products/06300025046293.htm
 Reply


?     Asked on 7/4/2011by Guest

Can the steps be used in an above ground pool with the NL102 Peel and Stick Pool Cove (48 inch) in it?
 Reply

A  Answered on 7/4/2011 by InyoPools Product Specialist Patrick P.

Yes these steps be used in an above ground pool with the NL102 Peel and Stick Pool Cove.
 Reply


?     Asked on 6/20/2012by Guest

What is the height of this step?
 Reply

A  Answered on 6/20/2012 by InyoPools Product Specialist Patrick P.

The height of the step from the floor to the top step is 47".
 Reply


?     Asked on 10/1/2012by Guest

I have a deck around the pool (12' X 20" Weismueller, 52" deep). Will the Royal Entrance Above Ground Pool steps adapt to a deck mount?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

You should be ok with your deck. However, you can take a look at the Royal Entrance Above Ground Pool step owner's manual to help decide if it would work well with your deck.
 Reply


?     Asked on 10/1/2012by Guest

When removing the steps from the pool for the winter, is the fence removable from the step while it is in the pool so it can be lifted out of the pool separate from the steps?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

You are able to remove the handrails from the steps. You can browse the Royal Entrance Above Ground Pool Step manual for a complete rundown on the installation process.
 Reply


?     Asked on 10/1/2012by Guest

My above ground pool has a good deck and also has a sloping bottom. Does this product have an adjustment feature to work on a sloped bottom?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

No, the Royal Entrance Above Ground Pool steps do not come with an adjustable feature that would allow you to slope the bottom of the steps.
 Reply


?     Asked on 10/1/2012by Guest

Does this pool step fill with loose sand or sand bags? Can you use something else, like small rocks?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

For the Royal Entrance Above Ground pool steps, the manufacturer recommends filling the bottom step with loose sand.  The rails are secured to the deck with screws.
 Reply


?     Asked on 10/1/2012by Guest

My pool is a 18x36 oval pool w/ the banked bottom sides. Will these steps fit my pool?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

After speaking with the manufacturer, they confirmed that there would be no problem with using the Royal Entrance Above Ground Pool step on a pool with banked bottom sides.
 Reply


?     Asked on 10/1/2012by Guest

What is the rise and run of each stair?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

The rise on the step is 11.5" and the run is 34".
 Reply


?     Asked on 10/1/2012by Guest

I am interested in your Royal Entrance Above Ground Pool steps. What type of material is attached to step to prevent child from getting behind step? Will the water and chemical treatment flow through this material?
 Reply

A  Answered on 10/1/2012 by InyoPools Product Specialist Patrick P.

The safety "fence" that attaches to the step is made of the same polymer as the step.  Essentially, it's a high grade plastic from my understanding.  The area behind the step will not be watertight, so water and chemicals will still be able to flow.
 Reply


?     Asked on 10/3/2012by Guest

I have an above ground pool surrounded by a deck. I have steps for the pool, but it has no way of attaching them to the deck (like the picture of these steps). Are the arms shown in the picture designed to be screwed directly to the deck? I would like for my steps to be firmly attached.
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

Yes, the Royal Entrance Pool Step does indeed have the capability to attach to the decking that surrounds your above ground pool.  It would require the acquisition of the ladder's attachment kit that would allow it to be firmly screwed into the decking.
 Reply


?     Asked on 10/3/2012by Guest

How can I buy just the two straps that go on the handrails and screw into the deck for the Royal Entrance Pool steps?
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

Retail consumers can order directly from the manufacturer, Lumi-O, in instances like this.  Their number is 800-265-1113.  The part number they use on this step is the B-5602.  Please reference it as the Royal Entrance step.
 Reply


?     Asked on 10/3/2012by Guest

Can the Royal Entrance Pool Step fit into Tahitian pool with 54" walls? And what is the maximum height of the deck that the step can fit into?
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

The Royal Entrance Pool step is made for a 48" or 52" Pool.  If you have 54" walls, you will need to use a different step. You can use the Easy Pool Step for 54" walls.
 Reply


?     Asked on 10/3/2012by Guest

For the Royal Entrance Pool Step, if you add sand to this step, will algae form in the pool?
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

Ideally, the sand in the step is kept dry, so algae forming because of the sand will not be a problem.  Ensuring that your pool is properly balanced and all chemicals are in check will limit the growth of algae.We have sold many copies of this step, and have not heard any complaints of algae growth as a result of installation of this step.
 Reply


?     Asked on 10/3/2012by Guest

Can the Royal Entrance pool step be bolted into a concrete deck?
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

Yes, the Royal Entrance steps can but the concrete screws are not included in the hardware kit.You would have to buy them at a local hardware store.
 Reply


?     Asked on 10/3/2012by Guest

Can the Royal Entrance Pool steps be used in an above ground pool with the NL102 Peel and Stick Pool Cove (48 inch) in it?
 Reply

A  Answered on 10/3/2012 by InyoPools Product Specialist Patrick P.

Yes you may use the NE103 with the Peel N Stick Pool Cove. You can view our  various pool cove peel and stick products here.
 Reply


?     Asked on 3/29/2015by Susan

What holds the steps down if it does not require sand weights?
 Reply

A  Answered on 3/30/2015 by InyoPools Product Specialist Alex V.

Susan, The NE103 step requires that sand is poured directly into the base of the step.
 Reply


?     Asked on 5/9/2015by Annie

Where would I find/order the light that goes in the step?
 Reply

A  Answered on 5/11/2015 by InyoPools Product Specialist Patrick P.

We would suggest contacting the manufacture Lumi-o directly as they may have this light.
 Reply


?     Asked on 5/13/2015by debbie

I have a this pool step. This past winter I couldn't get the pool closed and during the winter ....the braces on the ladder snapped. I am looking to replace them and cannot find anywhere to buy the parts. Can you help me. Debbie schlabach,,,
 Reply

A  Answered on 5/14/2015 by InyoPools Product Specialist Wes B.

Retail consumers can order directly from the manufacturer, Lumi-O, in instances like this.  Their number is 800-265-1113.  The part number they use on this step is the B-5602.  Please reference it as the Royal Entrance step.
 Reply


?     Asked on 6/10/2015by Jerry Billingsley

What is the rise of each step? From the picture,I see 4 steps with a total height of the unit to be 43 inches I'm thinking the rise is approz 10 3/4 to 11 inches. Am I close?
 Reply

A  Answered on 6/11/2015 by InyoPools Product Specialist Patrick P.

Hi Jerry, The rise on the step is 11.5" and the run is 34".
 Reply


?     Asked on 5/30/2016by Inyo Visitor

can these steps be used on the outside of the pool as an entrance to the pool
 Reply

A  Answered on 5/31/2016 by InyoPools Product Specialist Alan M.

Hi, These steps are designed to be used inside the pool. The steps are currently no longer available.
 Reply


?     Asked on 6/20/2016by cassandra

Can these steps be used in a inground pool with a depth of 4 feet?
 Reply

A  Answered on 6/20/2016 by InyoPools Product Specialist Alan M.

These steps are designed to be used in an in ground with a height of either a 48" or 52". These steps are NO LONGER AVAILABLE.
 Reply


?     Asked on 5/28/2017by benny waycaster

cani use the steps for inground pool 4ft deep
 Reply

A  Answered on 5/28/2017 by InyoPools Product Specialist Patrick P.

Most inground pools have a pool wall that is 42" and this step is designed for a pool that is 48" to 54" this means that if you used this step on an inground pool with a 42" wall that you would have to step up to the first step when entering from the pool deck and also the mounting brackets would not be able to attach to the pool deck since the top step would sit higher than the deck.
 Reply


?     Asked on 5/21/2018by Carmen Pela

I need the bracket for my pool ladder
 Reply

A  Answered on 5/21/2018 by InyoPools Product Specialist Lennox H.

Hi, Carmen. The Royal Entrance Deck Bracket - 160-0001 is available. 
 Reply


?     Asked on 9/10/2019by tom

Hi ,I'm looking for a counterweight block for my Lumi O pool ladder steps model #5602...……..Thanks
 Reply

A  Answered on 9/20/2019 by InyoPools Product Specialist Lennox H.

Hi, Tom. We do not carry the Sand Cap - 5555 which is what acts as a counterweight for the step. 
 Reply