?     Asked on 10/8/2013by Guest

If I have a large pool pump will I need to have a flow meter for the heat pump?
 Reply

A  Answered on 10/8/2013 by InyoPools Product Specialist Patrick P.

According to Hayward their heat pumps have a flow rate range of 30 to 70 GPM, with an optimum flow rate of 45 GPM. If your pump is capable of significantly more flow than this, a flow meter is recommended to insure the flow rate is within the prescribed range.
 Reply


?     Asked on 10/8/2013by Guest

Can a heat pump be installed indoors?
 Reply

A  Answered on 10/8/2013 by InyoPools Product Specialist Patrick P.

Generally no. Heat Pumps work by transferring heat from the surrounding air to the pool water. If a heat pump is installed indoors there must be a continuous supply of warm air from which the heat pump can extract heat. If you must heat the air in the room before the heat pump can extract that heat to heat the pool, there would be no benefit to the heat pump.
 Reply


?     Asked on 10/8/2013by Guest

Can a heat pump be installed under a deck?
 Reply

A  Answered on 10/8/2013 by InyoPools Product Specialist Patrick P.

No. Any installation that causes the air being discharged from the top of the heat pump to be recirculated back into the heat pump will cause a loss of capacity and efficiency in the heat pump. Installation of a heat pump under a deck, or a low over hang will allow the air being discharged to be drawn back in by the heat pump.
 Reply


?     Asked on 10/8/2013by Guest

Is the refrigerant in Hayward heat pumps environmentally safe?
 Reply

A  Answered on 10/8/2013 by InyoPools Product Specialist Patrick P.

Yes. Hayward uses R-410A refrigerant in all their heat pumps.
 Reply


?     Asked on 9/11/2014by Guest

I was wondering if this can be installed indoors. Possibly in a shed?
 Reply

A  Answered on 9/11/2014 by InyoPools Product Specialist Patrick P.

Unfortuantely Hayward does not recommend installing the heat pump indoors.
 Reply


?     Asked on 5/1/2015by Inyo Visitor

What is the warranty on this unit?
 Reply

A  Answered on 5/1/2015 by InyoPools Product Specialist Brian M.

As of 5/1/2015 : The HAYWARD heat pump pool heater is warranted to be free of defects in materials and workmanship for a period of two (2) years for parts and (1) one year for labor. In the state of Florida, warranty labor is covered for (2) years. This warranty is applicable to the original location and owner only and is not transferable. The compressor component has a five (5) year limited warranty with parts and labor warranted the first two (2) years and parts only warranted in years three (3), four (4) and five (5). The titanium tube component of the heat exchanger has a ten (10) year warranty. HAYWARD will not void this warranty due to improper pool chemistry. This warranty is valid only if the product is installed according to the HAYWARD specifications.
 Reply


?     Asked on 5/8/2015by Cheryl

Can you put hedges around it? Any danger to doing this after installed?
 Reply

A  Answered on 5/9/2015 by InyoPools Product Specialist Joe S.

The heat pump must be placed to provide clearances on all sides for maintenance and inspections. 1. A minimum of 24 in [61 cm] of clearance on all sides. 2. If the heat pump is to be installed under a cover or vertical overhang, the unit must have a minimum of 72 in. [183 cm] of clearance from the top of the heat pump to the bottom of the cover or overhang. 3. Install the heat pump a minimum of 60 in. [1.5 m] from the inside wall of the pool, spa, solid fence, or permanent barrier. Canadian installations require a minimum of 120 in. [3 m] of clearance from pool water
 Reply


?     Asked on 7/23/2015by tom

can i also use this unit to chill
 Reply

A  Answered on 7/24/2015 by InyoPools Product Specialist Hector F.

Negative. These Heatpro units are only for heating.
 Reply


?     Asked on 8/5/2015by Douglas Demmon

currently have a HP21002 116.000 Btu that needs replacing. Will the 125,000 btu HP21254 replace it ? What is the distance from mounting surface to bottom water connection and distance between water inlet and outlet.
 Reply

A  Answered on 8/7/2015 by InyoPools Product Specialist Lennox H.

Hi Douglas, You can replace your HP21002 unit with the HP21254T model. The style of the units are different so you will have to re-plumb the replacement unit but the electrical will be the same. The only dimensions we have can be found on the Hayward Heat Pro Brochure.
 Reply


?     Asked on 12/11/2015by Inyo Visitor

Does this one have a fan guard that completely covers fan when not in use?
 Reply

A  Answered on 12/11/2015 by InyoPools Product Specialist Hector F.

The only fan guards that these units have are the metal grate fan guards.
 Reply


?     Asked on 2/15/2016by Danny Lockwood

I have an inground 13,000 gallon pool. Is this pump adequate for that size? Thanks
 Reply

A  Answered on 2/16/2016 by InyoPools Product Specialist Joe S.

Hello Danny, yes the Hayward HeatPro Heat Pump 125,000 BTU's would be a good size for your pool. The manufacturer also recommends you adding a check valve such as PART#25830-714-000. With any Heat Pump or Heater we recommend you getting a solar blanket, to retain heat at night and on cloudy cool days.
 Reply


?     Asked on 2/21/2016by Inyo Visitor

Our pool is 28,000 gallons. Do you have a heat pump that will work with that size pool in central Florida?
 Reply

A  Answered on 2/22/2016 by InyoPools Product Specialist Hector F.

Being that your pool has a larger surface area it would be wise to go with any 140k BTU model. The Hayward Heatpro, Pentair Ultratemp and RayPak heat pumps are likely the top 3 most popular models.
 Reply


?     Asked on 2/21/2016by Joe

Can this be used for an above-ground pool application? 18'x33'. Is 125 BTU adequate?
 Reply

A  Answered on 2/23/2016 by InyoPools Product Specialist Lennox H.

Hi Joe, This unit is adequate for an 18'x33' above ground pool.
 Reply


?     Asked on 3/1/2016by Donna Firestone

What is the COP for the Harward 125 BTU electric
 Reply

A  Answered on 3/1/2016 by InyoPools Product Specialist Lennox H.

Hi Donna, The COP for this unit is 5.7 at 80°F Ambient Air, 80°F Water, 80% Relative Humidity.
 Reply


?     Asked on 3/8/2016by Chris

What is the difference between this and the HP21104T? other than 15Kbtu. The cost between the 2 is minimal. Is one better than the other? I have a 14X28 inground avg depth 4 ft (3 feet on each side and 5.5 in the middle).Great prices by the way!
 Reply

A  Answered on 3/10/2016 by InyoPools Product Specialist Lennox H.

HI Chris, That is the only difference between theses two models, is the BTU's. With the price difference being minimal I would recommend the HP21254T, it would heat your pool faster than the HP21104T unit.
 Reply


?     Asked on 3/14/2016by Carlos

Hi, i have an inground pool 16'x32'. Is this pump adeguate for that Size?.Thanks
 Reply

A  Answered on 3/15/2016 by InyoPools Product Specialist Lennox H.

Hi Carlos, This unit would be adequate to heat a 16' x 32' in-ground pool.
 Reply


?     Asked on 3/24/2016by chris

I live in a community in Florida that does not have gas lines. Do these heat pumps work on electric? If so how, what does the btu refer to on these units?
 Reply

A  Answered on 3/24/2016 by InyoPools Product Specialist Lennox H.

Hi Chris, Heat pump uses electricity to operate. BTU is the measuring unit used to raise the temperature of one pound of water by one degree Fahrenheit. The larger the BTU the faster it will heat.
 Reply


?     Asked on 4/9/2016by Jim Louden

What is the dB rating for this heat pump
 Reply

A  Answered on 4/9/2016 by InyoPools Product Specialist Lennox H.

Hi Jim, Hayward does not list the exact decibel of their units, however according to the HeatPro Brochure it's under 60 dB.
 Reply


?     Asked on 4/10/2016by james lakes

does the heat pump come with freon already in it or would i need to get it filled
 Reply

A  Answered on 4/11/2016 by InyoPools Product Specialist Andy O.

James- The Hayward Heatpro  Heat Pump 125,000 BTU's HP21254T already had the freon inside of the unit.
 Reply


?     Asked on 4/11/2016by wayne koeper

Does the unit come with the proper 3 phase electrical plug?
 Reply

A  Answered on 4/11/2016 by InyoPools Product Specialist Alan M.

Hello Wayne, The Hayward HeatPro Heat Pump 125,000 BTU does not come with any electrical plug. You will need to consult a licensed electrician in order to connect the heat pump to its own dedicated breaker.
 Reply


?     Asked on 4/13/2016by Mike Lane

Just installed Hayward HP21124T 110,000 BTU pool heater there seems to be a lot of condensation coming off the fins is this normal? This was the initial start up ran for 3 hours.
 Reply

A  Answered on 4/14/2016 by InyoPools Product Specialist Lennox H.

Hi Mike, Condensation is normal with heat pumps.
 Reply


?     Asked on 4/21/2016by michael chance

does this have to be in direct sun light to work best.
 Reply

A  Answered on 4/22/2016 by InyoPools Product Specialist Alan M.

Hello Michael, This unit does not require direct sunlight to heat the pool. The heat pump takes the heat from the surrounding air and uses it to heat the water in your pool.
 Reply


?     Asked on 4/25/2016by Inyo Visitor

Is the Hayward 125 000 BTU the circular brown model or the square black one at the top of the page? Thanks
 Reply

A  Answered on 4/25/2016 by InyoPools Product Specialist Hector F.

This is unit is a square model.
 Reply


?     Asked on 4/29/2016by Joe

Where can I get a copy of the Heat Pro owners manual for the HP 21254T 125K unit?
 Reply

A  Answered on 4/29/2016 by InyoPools Product Specialist Scott W.

Here's a link to the Hayward HeatPro owner's manual.
 Reply


?     Asked on 5/19/2016by Inyo Visitor

Is this model sufficient to heat a 33,000 gallon inground pool
 Reply

A  Answered on 5/19/2016 by InyoPools Product Specialist Alex V.

Hello, For a 33,000 gallon pool, I would recommend a 140k Heat Pro Heat Pump.
 Reply


?     Asked on 5/29/2016by Tim

We just purchased the HP 21254T. I see the inlet and outlet are 2 inch in size. My filter and pump are all plumbed with 1.5 inch piping.Can I reduce the inlet and outlet on the heater or should I try to replumb everything else to 2 inch?
 Reply

A  Answered on 5/30/2016 by InyoPools Product Specialist Alex V.

Tim, Yes you can reduce it to 1.5" if needed.
 Reply


?     Asked on 6/20/2016by Roy

I am interested in this or the 140 BTU version. My inground pool is 16' x 29' and 5' 10" deep. I am interested in warming it up fast and best savings on energy. I live in WV, so I want to extend my pool season longer. Which one would you recommend? Thanks
 Reply

A  Answered on 6/25/2016 by InyoPools Product Specialist Lennox H.

Hi Roy, I would recommend the Heat Pro 140,000 BTU (HP21404T) unit, it will heat the pool faster.
 Reply


?     Asked on 6/20/2016by Scott

I am interested in purchasing your HP21104T 110,000 BTU heat pump. I see that it requires a 60amp breaker. My electrician is asking me what is the "running current load" of that unit?
 Reply

A  Answered on 6/20/2016 by InyoPools Product Specialist Scott W.

The running load is going to be about 50 amps but the recommended breaker is 60 amps.
 Reply


?     Asked on 6/20/2016by Mary

We have an in ground pool of approx. 18,000 - 20,000 gallons. Would we be better off buying the 140,000 btu as compared to the 125,000 btu or would this just be overkill and not worth the additional dollars.
 Reply

A  Answered on 6/25/2016 by InyoPools Product Specialist Lennox H.

Hi Mary, The 125,000 BTU unit is adequate to heat pool however, the 140,000 BTU unit will heat it faster and will not be overkill for a pool your size.
 Reply


?     Asked on 6/21/2016by tony rahier

i have a pool in a large vaulted ceiling room. could this or anything you sell be installed in the pool room to act as a dehumidifier as well?
 Reply

A  Answered on 6/23/2016 by InyoPools Product Specialist Alan M.

Unfortunately the heater would not act as a dehumidifier. We do not retail any products that would assist in your endeavors. I would recommend searching for a professional company specializing in this field.
 Reply


?     Asked on 6/27/2016by George

I have an in ground pool approx. 17,600 gallons. Is this model sufficient? Too big/small?
 Reply

A  Answered on 6/29/2016 by InyoPools Product Specialist Joe S.

Yes this heater would be a good size for your pool. If you are in ideal conditions this unit should be able to heat the water at 1.16 degree's per hour. It is also recommend to use a solar blanket to maintain the heat that has been added to the pool.
 Reply


?     Asked on 8/7/2016by Dennis

The system will not allow me to change the temperature up or down. Did everything the manual told me. help needed.
 Reply

A  Answered on 8/19/2016 by InyoPools Product Specialist Stacey M.

Hello Dennis please call Hayward 800-657-2287 to troubleshoot and run diagnosis.
 Reply


?     Asked on 9/15/2016by DSNNY CLAY

WHAT IS BEST FOR A STANDAR IN GROUND 18X36 POOL? 125 OR THE 140
 Reply

A  Answered on 9/16/2016 by InyoPools Product Specialist Alan M.

The best option would be the larger of the two. The higher the BTU's of the heater, the faster it will heat your pool. The faster the pool heats up, the less the heat pump will need to run, and that translates into energy savings to you.
 Reply


?     Asked on 9/20/2016by Dale

Does the 140 come in titanium or only stainless?
 Reply

A  Answered on 9/21/2016 by InyoPools Product Specialist Scott W.

Both the 125k and 140k have a titanium heat exchanger.
 Reply


?     Asked on 9/23/2016by Richard Snider

Will the 125,000 Btu unit allow the pool to stay open all year. it is 2000o gallons.
 Reply

A  Answered on 9/23/2016 by InyoPools Product Specialist Scott W.

What state do you live in and if you know the elevation that will help my answer as well?
 Reply


?     Asked on 10/2/2016by Dan

Is the HP21254T at 125k BTU about the same as the HP21104T? Both electric, is one an older model? Have home in Spring Hill FL about 12K gallons. I was suggested the 95K BTU and the 110k BTU then stumbled upon the HP21254T.
 Reply

A  Answered on 10/3/2016 by InyoPools Product Specialist Alan M.

Hello Dan- Although these two units are very similar, they are different in the BTU sizes. The larger the unit, the faster it will heat your water. The faster it heats the water, the less time it will need to run. This will translate into a reduced electric cost to heat your pool.
 Reply


?     Asked on 10/10/2016by Dan

I have a few questions; why are the specs for the HP21254T not listed with the others, it goes from the 110 to the 140. What are they, I'm presuming it takes a 60amp fuse? next is I have 1 1/2 inch lines to and from the pool is this ok with the 125 unit? I'm in Florida, should I put a bypass in for the summer time. Lastly, I currently have a 3/4 hp pump should i go to a 1 hp? I'm lifting about 8' max. Thanks, you folks are helpful.
 Reply

A  Answered on 10/12/2016 by InyoPools Product Specialist Scott W.

Yes, you would need a 60 amp breaker for that heater and the plumbing is 2" but that will not be a problem. You will just need an adapter when it is installed. The minimum flow rate is 30 gallons per minute on that heat pump so if your 3/4HP pump is pushing that then you will be fine there. As far as the bypass valve, that would be a yes. Anytime you are not using your heat pump you would want to use the bypass valve to help prolong the life of your heat pump.
 Reply


?     Asked on 10/16/2016by mike

what shape is the HP21254T heat pump?
 Reply

A  Answered on 10/18/2016 by InyoPools Product Specialist Lennox H.

Hi, Mike. The HP21254T unit is square.
 Reply


?     Asked on 10/28/2016by John C

Where do the plumbing lines feed from the unit and what size are they. Thank You.
 Reply

A  Answered on 10/28/2016 by InyoPools Product Specialist Alan M.

The plumbing connections are located on the rear of the unit. This model uses 2in x 2 1/2in CPVC union plumbing connections
 Reply


?     Asked on 10/29/2016by John

Can you explain what side the input and output lines are on the back of the unit. I have a limited space for replacement at my home so I am trying to plan for the installation. Thank You.
 Reply

A  Answered on 10/31/2016 by InyoPools Product Specialist Alan M.

Hello John- According to the HeatPro Manual, if you are facing the back of the unit, the output in on the left and the input is on the right. I highly recommend you view the manual to see the spacing requirements and any additional questions you may have regarding the installation.
 Reply


?     Asked on 10/31/2016by Cary

My question is about a 14,000 gallon pool, located in Tampa, Fl near the Bay, about 1 mile inland. There is a Hayward heatpro now, was put in about 9 years ago and the compressor is bad, the techs are telling me, once the compressor goes, due to leaks after.....you need to replace the whole thing. (It also, has not been running for about a year) It's the tall round one. Questions: 1. Is that true? 2. What's the warranty? 3. What size for 14k gallons in central Florida near the Bay? Thanks!
 Reply

A  Answered on 10/31/2016 by InyoPools Product Specialist Scott W.

The 125,000 BTU unit, HP21254T, would be more efficient than your current heat pump. That would be perfect for the size pool that you have and the location you live in.
 Reply


?     Asked on 11/6/2016by Mike

I have a 10000 gallon inground pool and live in Punta Gorda. Will this unit be okay or should we go with a smaller unit?
 Reply

A  Answered on 11/7/2016 by InyoPools Product Specialist Alan M.

This unit would be great for that size pool. I would recommend the larger heat pumps as they heat your pool faster and run less. That translates into energy savings on the long term.
 Reply


?     Asked on 11/8/2016by Ed Elmes

What size heater should I use for a 12 x 20 ft above ground pool in Florida? I have installed a 60 amp service.
 Reply

A  Answered on 11/9/2016 by InyoPools Product Specialist Scott W.

Are you looking for a heater or a heat pump? Heater runs on natural gas or propane and a heat pump runs on electricity.
 Reply


?     Asked on 11/9/2016by Ricky

Can this unit be useed for salt water pools
 Reply

A  Answered on 11/9/2016 by InyoPools Product Specialist Scott W.

Yes, that can be used with saltwater pools. Are you needing helping picking the right size for your pool?
 Reply


?     Asked on 11/19/2016by larry

I am looking to replace a perfectemp model v heat pump (model P-5). what size should I be looking at for my pool. Irregular size pool (almost triangular) 28' x 14'. I live in south florida.
 Reply

A  Answered on 11/21/2016 by InyoPools Product Specialist Adam Y.

Good afternoon Larry 125,000 btus and up the Hayward HeatPro Heat Pump 125,000 BTU's would be a great heater for you. Also Hayward offers a great warranty. 2years on defects, 5 years on the compressor and 10 years on the tube.
 Reply


?     Asked on 12/16/2016by Steven Smith

What size heat pump do I need for 1000 sq ft home?
 Reply

A  Answered on 12/19/2016 by InyoPools Product Specialist Adam Y.

Good morning Steven, These are for swimming pools. I would need to know how many gallons or the measurements of the pool.
 Reply


?     Asked on 12/19/2016by Matt

I need a Pool heat pump. I live in San Jose CA and Have a 20k gallon pool. I heard the san jose area does not work for heat pumps for some reason? Also what size heat pump would work best and how much does it typically cost for installation? Thanks!
 Reply

A  Answered on 12/19/2016 by InyoPools Product Specialist Adam Y.

Good afternoon Matt, I would recommend the 140k btu unit and the price of installing it would depend on the company you choose to do so.
 Reply


?     Asked on 12/20/2016by Alice Gredick

Looking for Heater Cover for HP21404T. Can you help???
 Reply

A  Answered on 12/20/2016 by InyoPools Product Specialist Scott W.

That cover is part number SMX300055113.
 Reply


?     Asked on 1/4/2017by Rick Barnett

We have a 20K gallon pool, mostly shaded. 16x32. Which model do you recommend? Will use propane.
 Reply

A  Answered on 1/4/2017 by InyoPools Product Specialist Scott W.

So you are wanting a heat pump or a propane heater? My recommendation will also depend on which state you live in.
 Reply


?     Asked on 1/5/2017by Julio Olmos

I live in Peoria AZ. and my pool is approx. 16' x 30' and hold about 11000 gal of water. What size heat pump would you recommend to keep the water at around 85 degree in the winter months with cover?
 Reply

A  Answered on 1/5/2017 by InyoPools Product Specialist Scott W.

The 125k model would be the perfect size for your pool and location.
 Reply


?     Asked on 1/8/2017by Todd

I have an unusual situation. My wife and I like our 15x30 pool (6' deep) to be constantly in the mid to upper 90s (35C) year round in central florida, where it can get chilly in the winter. Is the 140 realistically strong enough to keep the temperatures quite that high on a regular basis, or am I stuck with propane which does the job but is expensive..? Thanks
 Reply

A  Answered on 1/9/2017 by InyoPools Product Specialist Adam Y.

Good morning Todd, Heat pumps are great for Central FL. Plus, will be way better on cost than a propane heater. I don't know about upper 90's. You would be running all the time to keep that heat. Plus burning through your chemicals. Upper 80's Low 90's do able. Heat pumps pull heat from the air. If you wanted to prolong heat you could get a cover to help trap it in.
 Reply


?     Asked on 1/10/2017by mark

How does the heat pump arrive? Does the delivery service drop at curb or bring the heater to the proper place in the yard? Thanks, Mark
 Reply

A  Answered on 1/10/2017 by InyoPools Product Specialist Stacey M.

Hello Mark, the heat pump is dropped curb side, you are sent a video with "how to receive your heater", it takes around 7-10 business days to get the heater.
 Reply


?     Asked on 1/10/2017by Menno Speyer

I have a 15,000 gallon pool in southeast Florida. We like to keep the pool in the upper 70's during the winter. We get approximately 6-8 hours of sun on the pool that when the air temp. is in the mid to upper 70's keeps the pool at approximately 75 degrees and needs little additional heating. What size unit would you recommend?
 Reply

A  Answered on 1/11/2017 by InyoPools Product Specialist Scott W.

The 125,000 model would be an efficient model for your size of pool and location.
 Reply


?     Asked on 1/11/2017by Phil

Our pool is approximately 16' x 32' and holds about 12,000 gal of water. Our current gas heater is on its last leg, and we want to replace it. We live in Scottsdale, AZ and only heat the pool October to May to 72 degrees. What do you recommend as a replacement? Can we convert to an electric heat pump without too much electrical work? Thank you.
 Reply

A  Answered on 1/12/2017 by InyoPools Product Specialist Lennox H.

Hi, Phil. This Hayward HP21254T would be sufficient for your size pool. You can convert to a heat pump but this unit requires a dedicated 50 amp breaker if you do not already have one.
 Reply


?     Asked on 1/22/2017by Kevin Roberts

Hi, 17000 gallon pool in Northern California Central Valley. We are having Solar Installed and have 50 amp available. We would be heating from April to November. What would be your recommendation, electrical only please as we have built in the room on our solar production.
 Reply

A  Answered on 1/24/2017 by InyoPools Product Specialist Alan M.

Hello Kevin- I would recommend the Hayward Heat Pro Heat Pump 140,000 BTU - HP21404t based on the size of your pool. Keep in mind that the larger the heating unit, the faster it will heat your pool and the less time it would need to run. I know California is very focused on conservation and reduction of energy usage, as well. The 125,000 BUT unit would be sufficient, but keep in mind that it would require longer periods of run time to reach your desired temperature. You would need to upgrade the breaker to a 60 amp regardless of which unit you would choose.
 Reply


?     Asked on 1/31/2017by Charles

I live in southwest FL and my pool is 12,000 gals what is the best Heat Pump size for my needs?
 Reply

A  Answered on 2/1/2017 by InyoPools Product Specialist Scott W.

The 125k model would be efficient for your set up, you could go as low as the 110k model and still be efficient in heating your pool.
 Reply


?     Asked on 2/4/2017by ken bortnick

I have an 18x36 foot inground pool holds 20000 gallons and is 3 to 5 ft deep I live in Maryland and want to use the pool from late may until mid September. what size unit would you recommend? my old heat pump took days to reach the temperature so awnt an efficient model . thank you
 Reply

A  Answered on 2/6/2017 by InyoPools Product Specialist Scott W.

I would not going any lower than the 125k btu model. That one will work great but the 140k would be the most efficient.
 Reply


?     Asked on 2/11/2017by Sarah

how much distance and/or clearance is suppose to be around the electric pool heater?
 Reply

A  Answered on 2/13/2017 by InyoPools Product Specialist Alan M.

Here is a link to the Hayward heat Pump Owner's Manual for your reference. According to the installation section, the Heat Pump requires 2ft clearance on all sides and 6ft clearance from the top of the unit.
 Reply


?     Asked on 2/20/2017by Bob

Hi, I live in Salisbury, MD. My pool is 18x36, 20,000 gal, in-ground. We like to have the pool at about 85 degrees. Will the HP21254T be a good size? Thank you for your help!
 Reply

A  Answered on 2/20/2017 by InyoPools Product Specialist Scott W.

I would not go any smaller than the 125,000 BTU model if not suggest the next model bigger. The 140,000 BTU model will be more efficient for your pool size and location. Great heat pump for regulating your pool temperature, but if you have a hot tub with your pool as well you will want a heater, propane or natural gas, instead.
 Reply


?     Asked on 2/22/2017by scott bjelke

Can you tell me how many watts the unit uses per hour
 Reply

A  Answered on 2/22/2017 by InyoPools Product Specialist Alan M.

Hello Scott, I have researched for this information, and I was not able to find an answer for you. I would recommend contacting Hayward Pool Products directly at 1-800-432-8387.
 Reply


?     Asked on 3/4/2017by Inyo Visitor

I live in NJ. Have a 12x24 in ground. 12,000 gal. Do not have a heater now. Looking to heat to about 85. Would you recommend electric heat pump and what size? or should I consider going with gas heater?
 Reply

A  Answered on 3/6/2017 by InyoPools Product Specialist Lennox H.

Hi, A heat pump would be greener than using a gas heater to heat a pool but a gas heater would heat to your desired temperature faster. I would recommend at least an 110K BTU heat pump or 200k heater.
 Reply


?     Asked on 3/8/2017by Inyo Visitor

i have an indoor 20,000 gal. pool . I have a propane heater in side I need to replace my heater can i go to a heat pump ? in the winter I can have outside temps below zero or should I get another gas heater.
 Reply

A  Answered on 3/8/2017 by InyoPools Product Specialist Scott W.

A heat pump is going to be for outside use only, you need a natural gas or propane heater for an inside pool. If you need help finding a suitable heater let me know.
 Reply


?     Asked on 3/11/2017by HANK

I LIKE SOME MORE INFO ON MODEL HP21254T 125000 BTU LIKE AMPS I SEE AROW OF OTHER ONES BUT NOT THIS MODEL THANKS FOR YOUR REPLY
 Reply

A  Answered on 3/14/2017 by InyoPools Product Specialist Andy O.

Hello Hank- Unfortunately, Hayward has not made that information available to us as of yet. I would recommend calling their tech department at 908-365-7995
 Reply


?     Asked on 4/11/2017by Jim

What gauge wire is necessary and what connections are necessary/recommend to hook up to an above round pool.
 Reply

A  Answered on 4/11/2017 by InyoPools Product Specialist Lennox H.

Hi, Jim. The wire gauge will be determined based on the run from the breaker to the unit, which would have to be done by a licensed electrician. I would recommend using pvc pipe for the installation.
 Reply


?     Asked on 4/14/2017by Inyo Visitor

How many BTU's are needed to heat a 23,000 gal. pool?
 Reply

A  Answered on 4/14/2017 by InyoPools Product Specialist Scott W.

It will also depend on your location, what state do you live in?
 Reply


?     Asked on 4/16/2017by Dale

Hello, I have an approx. 29,000 gal, 9 ft, in ground in NH. We just installed solar (large enough to include the cost of running a heat pump). What do you recommend for a heat pump?
 Reply

A  Answered on 4/16/2017 by InyoPools Product Specialist Scott W.

I do not recommend a heat pump lower than 125,000 BTU. Without the solar heating I would recommend the 140,000 BTU model.
 Reply


?     Asked on 4/18/2017by bob

Would this unit heat 15000 gal pool to 85 in sw florida economically in winter months?
 Reply

A  Answered on 4/18/2017 by InyoPools Product Specialist Scott W.

That would be a great heat pump in the winter months in SW Florida. I would not go any lower than that model if you are wanting to use in the winter months.
 Reply


?     Asked on 4/19/2017by elaine

I'm trying to find out if this heat pump for $2500 is efficient for a 20x40x8 inground pool.
 Reply

A  Answered on 4/20/2017 by InyoPools Product Specialist Scott W.

I would recommend the 140,000 BTU unit for your pool size.
 Reply


?     Asked on 4/21/2017by Kevin

Does the heat pump come with a pad? If not what is recommended pad size?
 Reply

A  Answered on 4/21/2017 by InyoPools Product Specialist Scott W.

The dimensions of the heat pump are 37.5"x30.5" so an equipment pad of that size or larger will work.
 Reply


?     Asked on 4/22/2017by Inyo Visitor

What size would u recommend for a 14x28 in ground 13K gallons in KY. Gets full sun and looking to heat to low to mid 80s in Arp thru Sept. Thanks
 Reply

A  Answered on 4/24/2017 by InyoPools Product Specialist Scott W.

The HP21254T would be an adequate heat pump for your pool size and location.
 Reply


?     Asked on 4/29/2017by Angelo Codevilla

My pool is 12'/60', plus a 12'/5 spa, in Plymouth CA. I have a high grade thermal cover, overlain by an automatic retractable cover. Currently keeping at 82 degrees year round with propane. Lowest temps (mid. Dec. to feb. 1,) highs of 55 lows of 34. What can any of your systems do for me?
 Reply

A  Answered on 4/29/2017 by InyoPools Product Specialist Scott W.

So I am just trying to get this straight. You currently have a propane heater to heat your pool and a cover to maintain the heat, and you are looking for also purchase a heat pump?
 Reply


?     Asked on 5/2/2017by e booth

How are units turned on
 Reply

A  Answered on 5/2/2017 by InyoPools Product Specialist Lennox H.

Hi, E Booth. The unit will turn on when water flow is detected and it called for heat.
 Reply


?     Asked on 5/3/2017by Steve

Live in central pa... have a 27 round above ground..52 inch... roughly 17,000-18,000 gallons... looking to extend season from May 1 through possibly Oct ... would that unit get the water to say 76-78 degrees
 Reply

A  Answered on 5/3/2017 by InyoPools Product Specialist Scott W.

With your pool size and location, I would go with the 140,000 BTU model, HP21404T.
 Reply


?     Asked on 5/3/2017by Jenny Butchko

Hello I have a 16x32 pool and live in Western PA, do you feel the Hayward Heat Pro Heat Pump 125,000 BTU will be sufficient for my pool size and state? Thank you so much for your help!
 Reply

A  Answered on 5/4/2017 by InyoPools Product Specialist Scott W.

The 125,000 BTU model would be adequate, but you would not want to go smaller than that.
 Reply


?     Asked on 5/5/2017by Nicole

I live in Florida I have heliocol Solar heating its not warm my pool enough can I add a heater to help bring the temp up to where I can swin all year
 Reply

A  Answered on 5/5/2017 by InyoPools Product Specialist Hector F.

Yes you can but I would advise using a gas heater for even a heat pump can only heat a pool when the ambient temperature is around 50 degrees. Some Florida days can be as cold or colder.
 Reply


?     Asked on 5/9/2017by Steven Werther

I have a saltwater chlorinator on my pool . Will this damage the heatpump?
 Reply

A  Answered on 5/9/2017 by InyoPools Product Specialist Scott W.

This will work and not be damaged by the salt with a saltwater pool.
 Reply


?     Asked on 5/14/2017by Steven

I have a 16x23 4 ft to 8 ft. I live in Jonesboro Arkansas. Would like to swim April to possibly November. Would this unit work. 80 degrees up would be nice.
 Reply

A  Answered on 5/16/2017 by InyoPools Product Specialist Lennox H.

Hi, Steven. The HP21244T unit is sufficient to heat a 16'x23' pool and maintain 80 degrees with a cover.
 Reply


?     Asked on 5/18/2017by Inyo Visitor

I have a 18'x42' in ground pool in Central Pa with a Hayward model H2100TC02. I can t find that unit and I need to replace it. What Hayward unit would you recommend? Is the HP21254T ok?
 Reply

A  Answered on 5/21/2017 by InyoPools Product Specialist Lennox H.

Hi. The Heat Pro - HP21254T or HP21104TC is a good replacement for the HP2100TC02.
 Reply


?     Asked on 5/19/2017by Inyo Visitor

i live in Ohio and have a 24 ft round with i think 52 in high above ground pool and looking for best electric heater.
 Reply

A  Answered on 5/21/2017 by InyoPools Product Specialist Alex V.

Hello, Are you looking for an electric heater or a heat pump? If you are looking for a heat pump, this would be plenty. Please be sure to check with your electrician to make sure your system meets the electrical requirements.
 Reply


?     Asked on 5/21/2017by Josh

on the Haywood 125,000 BTU where are the in and out water sources?
 Reply

A  Answered on 5/21/2017 by InyoPools Product Specialist Lennox H.

Hi, Josh. The water connection ports are located at the rear of the unit.
 Reply


?     Asked on 5/23/2017by Nancy V

I live in central NJ. We like to swim from early May through early September. I use no cover with my 16 x 32 inground pool. My Hayward heat pump is 20 years old and it is showing a Code to call for service. I think it may have seen its last good day. My question is, I bought this heater for my old 20x40 pool and brought it with me when I moved. What size would I need to keep the water around the 85* temp?
 Reply

A  Answered on 5/25/2017 by InyoPools Product Specialist Scott W.

I would not recommend a heat pump smaller than the 125,000 BTU model that you currently have. A heat pump with less than 120,000 BTU is going to go inefficient.
 Reply


?     Asked on 5/23/2017by Inyo Visitor

I live in central NY. I have an 16x36 inground pool with and depth of 8ft deep end and 3.5ft shallow end. Looking to heat to pool to near 80 from May - October. Will the 125,000 be sufficient?
 Reply

A  Answered on 5/25/2017 by InyoPools Product Specialist Lennox H.

Hi. A 125K BTU heat pump would not be sufficient to meet your desired pool temperature. I would recommend the HP21404T model.
 Reply


?     Asked on 5/24/2017by Inyo Visitor

I live in upstate NYand have a 28 round pool with 52" walls , What size heat pump would you recommend?
 Reply

A  Answered on 5/24/2017 by InyoPools Product Specialist Patrick P.

This would be a great heat pump for a 28' Round Pool in upstate NY and this Hayward unit would be our suggestion.
 Reply


?     Asked on 5/26/2017by bob

Have a dead and leaking Aqua Comfort ac-125. See a lot of positive comments on the Hayward 21104t which looks a bit beefer. I live in central NJ pool open from May to September, 16x32 inground. Would the 125btu model be ok or should I go big?
 Reply

A  Answered on 5/26/2017 by InyoPools Product Specialist Scott W.

The 125,000 BTU model would be a great replacement, but I would not go any smaller than that.
 Reply


?     Asked on 5/28/2017by Dan

I have a 18x33 54 inch deep above ground looking to purchase Hayward heat pump I live in northern Virginia Will the 125000 but work
 Reply

A  Answered on 6/3/2017 by InyoPools Product Specialist Lennox H.

Hi, Dan. Yes, this unit will de adequate to heat an 18'x33'x54" pool in northern Virginia.
 Reply


?     Asked on 5/29/2017by Michael

Hayward hp21254t how many amp, does this unit need.
 Reply

A  Answered on 5/29/2017 by InyoPools Product Specialist Patrick P.

This Hayward heat pump will require a 60 amp breaker.
 Reply


?     Asked on 5/29/2017by Josh

My pool is 15,000 gallons 3ft to 7ft and I live in central Florida (Orlando). Should I get a 125,000 or 140,000 BTU? Would like to keep it at 85 Degrees throughout the year. Also which would be best for energy saving? Thank you
 Reply

A  Answered on 6/8/2017 by InyoPools Product Specialist Lennox H.

Hi, Josh. The HP21254T or HP21404T unit will be able to maintain you pool temp a 85 degrees, the HP21404T would allow you to reach that desired temperature faster efficiently.
 Reply


?     Asked on 6/3/2017by Inyo Visitor

is the pump straight 240 single phase
 Reply

A  Answered on 6/4/2017 by InyoPools Product Specialist Patrick P.

Yes this Hayward Heat Pump is 240V Single Phase.
 Reply


?     Asked on 6/7/2017by donnie

will this heater suffice for 18'x36' 8' deep pool, inground vinyl.
 Reply

A  Answered on 6/7/2017 by InyoPools Product Specialist Patrick P.

Hi Donnie, Yes this would be a good heat pump for an 18' x 36' pool. If your budget can afford it I would suggest going to the 140,000 Hayward Heat Pump as this will heat the pool a little quicker and do a little better job on colder days.
 Reply


?     Asked on 6/10/2017by BOBBY GLENN

FOR A 16 X 32 POOL 6' ON DEEP END , WHAT SIZE HAYWARD HEAT PUMP WOULD YOU SUGGEST . LOCATED IN KY. NEAR CINCINNATI .
 Reply

A  Answered on 8/5/2017 by InyoPools Product Specialist Alex V.

Bobby, The 125k Hayward Heat Pro would be a good size for your pool. 
 Reply


?     Asked on 6/14/2017by George

What size circuit breaker is needed to run this unit?
 Reply

A  Answered on 6/14/2017 by InyoPools Product Specialist Hector F.

This unit requires a maximum of a 60 amp breaker.
 Reply


?     Asked on 6/21/2017by Brock

Does this pump run off just electricity or does it require a natural gas or propane
 Reply

A  Answered on 6/23/2017 by InyoPools Product Specialist Lennox H.

Hi, Brock. This unit requires a dedicated 60 amp 230 volt breaker, does not operate using a gas line.
 Reply


?     Asked on 6/26/2017by Inyo Visitor

Does this heat pump take place of your regular pump
 Reply

A  Answered on 6/26/2017 by InyoPools Product Specialist Hector F.

No, these are add ons to your current system. 
 Reply


?     Asked on 7/15/2017by Fred

When does electric heater work Vs natural gas? How do you measure engery needed to hear 35k gallon pool from 80 to 85 degrees per day. Thanks.
 Reply

A  Answered on 7/22/2017 by InyoPools Product Specialist Lennox H.

Hi, Fred. A heat pump will work if the ambient air temperature is above 60 degrees vs. a gas heater will heat as long as it's able to ignite.Measuring energy consumption is measured by kWh for a heat pump and BTU for the gas heater. 
 Reply


?     Asked on 7/16/2017by Peter

Hi, My in-ground vinyl pool is older and only has 1- skimmer line coming into the filter. There is no bottom drain. It's 32'x16' and 3-1/2' to 8-1/2' deep. Approx 21000 gallons Would anticipate any plumbing issues with this heat pump?
 Reply

A  Answered on 7/22/2017 by InyoPools Product Specialist Lennox H.

Hi, Peter. You will not experience any plumbing issues installing this unit. 
 Reply


?     Asked on 7/24/2017by Gil Burgstede

Will the Hayward 125k heat pump simply go into standby mode if the pool pump is shut off at night per a timer?
 Reply

A  Answered on 7/26/2017 by InyoPools Product Specialist Lennox H.

Hi, Gil. Yes, it will until the pump starts again and water is flowing. 
 Reply


?     Asked on 7/27/2017by George W Cole and Louise M Cole

Where is the serial number on this product I bought from you in June?
 Reply

A  Answered on 7/27/2017 by InyoPools Product Specialist Lennox H.

Hi. The serial number is located on the sticker of the unit behind the service panel. 
 Reply


?     Asked on 8/21/2017by Thor

Can the HAYWARD Pool Heaters can be used with the same efficiency on CLORINATED water as well as on the salt water pools?
 Reply

A  Answered on 8/23/2017 by InyoPools Product Specialist Lennox H.

Hi, Thor. Yes, the efficiency rating is the same when heating a chlorine and saltwater pool. 
 Reply


?     Asked on 8/24/2017by Thor

What do I need in order to convert the chlorinated fresh water pool into a Salt Water Pool?
 Reply

A  Answered on 8/24/2017 by InyoPools Product Specialist Hector F.

You are really only adding the system to your current set up, adding a check valve and the salt to the pool. Please click here to view our salt system options and here for the check valves. It is recommended to add the salt system after any equipment and the check valve directly after the salt system if you have a heater. The salt can be purchased at your local swimming pool retailer or hardware store. 
 Reply


?     Asked on 9/5/2017by Inyo Visitor

Does the 125 btu heat pump stop working at 60 de F or does it just become less efficient? If the water temp going in is 70de what will be temp comming out at 45 gpm? Thanks Neil
 Reply

A  Answered on 9/7/2017 by InyoPools Product Specialist Lennox H.

Hi, Neil. This unit will not stop working at 60°F, it will become less efficient. This unit will put out about 80K BTU. 
 Reply


?     Asked on 10/9/2017by Inyo Visitor

1)I will use heater about 6 weeks each in fall and spring. Would it be best to put valves on inflow and outflow to restrict water flow to times of use or allow continuous water flow thru heating unit? 2) I have salt water pool with electrolyzer cell. In RE water flow, does it matter if heating occurs before or after electrolyzer?
 Reply

A  Answered on 10/9/2017 by InyoPools Product Specialist Lennox H.

Hi. I would recommend installing a manual bypass to prevent water from flowing through the unit when it's not in use. The cell will have to be plumbed after the heater with a check valve plumbed in between.
 Reply


?     Asked on 1/3/2018by Tony Gerbino

I have 40amps fuse is this ok for Hayward HP21254T
 Reply

A  Answered on 1/3/2018 by InyoPools Product Specialist Lennox H.

Hi, Tony. A 50 amp breaker minimum is required for this unit. 
 Reply


?     Asked on 1/4/2018by Bill

Hi, My question is this , on your 125,000 and 140,000 units on the electrical panels on units, are the hook ups 2 wire and a ground (6/2) or are they 3 wire and a ground (6/3).
 Reply

A  Answered on 1/4/2018 by InyoPools Product Specialist Alex V.

Bill, Based on the info contained in the manual, the units would be 2 wires and a ground (230/115v, 60hz).
 Reply


?     Asked on 2/8/2018by Dewey Lackey

Is this one good for an 15000 gl in ground pool. Is 1 1/2" pvc big enough to hook this to.
 Reply

A  Answered on 2/8/2018 by InyoPools Product Specialist Lennox H.

Hi, Dewey. This unit can be used to heat a 15,000 gallon pool depending on a few factors. This unit port has 2" x 2-1/2" unions. A pvc coupling will be required to use your existing pvc. 
 Reply


?     Asked on 2/9/2018by Dewey Lackey

I guess what I wanted to know is will the 1 1/2" pvc give enough flow for the heater to work properly.
 Reply

A  Answered on 2/9/2018 by InyoPools Product Specialist Lennox H.

Hi, Dewey. Yes, it will. 
 Reply


?     Asked on 2/27/2018by Chris

Hi... Can you tell me what the operating power demand in kW is for the HP21104T (110k Btu) and HP21404T (140k Btu) pumps? Thank you.
 Reply

A  Answered on 2/27/2018 by InyoPools Product Specialist Lennox H.

Hi, Chris. You can use our How Much Does it Cost to Run My Pool Heater? Blog to calculate the operating power consumption. The HP21104T is 5.5 kW and the HP21404T is 7.0 kW.
 Reply


?     Asked on 2/28/2018by Austin

Are these models able to cool as well? Could you recommend one for a 10000 gallon in ground in Oklahoma? In the summer it get uncomfortably warm and extending spring and summer swimming would be great. Thank you
 Reply

A  Answered on 2/28/2018 by InyoPools Product Specialist Lennox H.

Hi, Austin. This unit is not able to cool, only the HP31204T model. 
 Reply


?     Asked on 3/7/2018by Paul

For the warranty, I'm assuming any licensed pool professional would be able to fix anything that goes wrong with the unit while under warranty. Is that correct?
 Reply

A  Answered on 3/7/2018 by InyoPools Product Specialist Kevin G.

Hello, for warranty repairs, Hayward will send out a service tech to your home if it is still covered under the warranty period. 
 Reply


?     Asked on 3/10/2018by john

Can an electric pool heat pump also cool the pool water in the dead of summer ?
 Reply

A  Answered on 3/12/2018 by InyoPools Product Specialist Lennox H.

Hi, John. They are some heat pumps that can heat and cool. This HP21254T unit can only heat. 
 Reply


?     Asked on 3/12/2018by Matt

I am looking to buy the 125K heater for my pool. I have 1.5 inch lines will they cause flow errors? Also what size pad do I need to poor, what is the foot print of the heater (125K)? Thank You
 Reply

A  Answered on 3/12/2018 by InyoPools Product Specialist Joe S.

Hi, Matt no reducing down to the 1.5 inch will not harm the heater. Hayward heat pumps have a flow rate range of 30 to 70 GPM, with an optimum flow rate of 45 GPM. h30.25 w x 34 d x 44 h. So a 4x4 or 3x3 pad would be needed
 Reply


?     Asked on 3/12/2018by Shauna Hart

We have a 39 x 18 in ground pool (26,000 gallons). We already have a gas line. Would this pump be a good fit? If not, can you recommend another? Thanks
 Reply

A  Answered on 3/12/2018 by InyoPools Product Specialist Kevin G.

Hello, I would recommend the HP21404T, and please be advised that this unit does not use a gas line, but does require a 50-60 amp 230 volts, single phase breaker.
 Reply


?     Asked on 3/13/2018by vinny

I cant find a install manual for this unit (HP21254T square model, apparently new model). what is its footprint, electrical requirements, COP, etc. please help thanks, Vinny
 Reply

A  Answered on 3/14/2018 by InyoPools Product Specialist Lennox H.

Hi, Vinny. Here is a copy of the Hayward HeatPro Manual. The other info you're looking for can be found in the Hayward eatPro Brochure
 Reply


?     Asked on 3/21/2018by Tony

Does the HP21254T have a TCO?
 Reply

A  Answered on 3/28/2018 by InyoPools Product Specialist Kevin G.

Hello, I would recommend contacting Hayward at 1-800-HAYWARD for more information regarding this issue. 
 Reply


?     Asked on 4/9/2018by Dave

1. How many amp service for a Hayward Heat Pro 21254T? 2. Can it heat a 25,000 gallon pool?
 Reply

A  Answered on 4/10/2018 by InyoPools Product Specialist Hector F.

This unit requires a maximum overload amp protection of 60 and based on the average surface area on a 25k gallon pool, yes this unit should work fine. Click here to view the brochure per Hayward. 
 Reply


?     Asked on 4/15/2018by Will

I live in central Florida and have a inground pool approximately 10,000 gallons. I want to know the correct electric heat pump to purchase? HP21104T, HP21104T or HP21254T?
 Reply

A  Answered on 4/16/2018 by InyoPools Product Specialist Hector F.

Either one of these models would work well with your swimming pool. The 125k BTU model will heat your pool faster. 
 Reply


?     Asked on 4/23/2018by Dave

I live in Canada and was wondering when our desired heat is reached will the unit shut off and let the water flow through...or do we have to bypass heater?
 Reply

A  Answered on 4/23/2018 by InyoPools Product Specialist Lennox H.

Hi, Dave. One the pool reaches the desired pool temperature, the heater will go into standby mode. 
 Reply


?     Asked on 4/24/2018by Inyo Visitor

What size heater do I need for 30000 gallon pool
 Reply

A  Answered on 4/25/2018 by InyoPools Product Specialist Joe S.

Attached is a blog we made on Sizing Your Pool Heater
 Reply


?     Asked on 4/26/2018by Ken Porter

My in ground pool specs out for 110,000 btu heater. Is it better to reduce run time by going to the 125,000 btu model?
 Reply

A  Answered on 4/26/2018 by InyoPools Product Specialist Lennox H.

Hi, Ken. Yes, a higher BTU unit will heat and operate more efficiently. 
 Reply


?     Asked on 5/4/2018by Stephen Herman

how do you read the thermostat settings for temp? has lines but no numbers, so just guessing when setting temp..
 Reply

A  Answered on 5/4/2018 by InyoPools Product Specialist Lennox H.

Hi, Stephen. The display on these units gives you a digital reading. If it's not, there might be an issue with the controller. 
 Reply


?     Asked on 5/6/2018by Amy

Can this be used for a above ground pool?
 Reply

A  Answered on 5/6/2018 by InyoPools Product Specialist Lennox H.

Hi, Amy. Yes, this unit can be used to heat an above ground pool. 
 Reply


?     Asked on 5/8/2018by Sandra

We live in southern Oregon, and have a 16x32 pool, 3.5ft shallow to 9ft deep end. Would like to be able to use the pool mid-April to mid-October, with 80-82 degree water temp. Will the HP21254T be a good choice? Thank you for your help!
 Reply

A  Answered on 5/8/2018 by InyoPools Product Specialist Hector F.

Yes, that model heat pump should be good but for less than 200 dollars more you can get the largest heatpro model HP21404t and have extra capacity. 
 Reply


?     Asked on 5/25/2018by Inyo Visitor

Is this large enough for a 20x40 foot pool which holds 33000 gallons?
 Reply

A  Answered on 5/28/2018 by InyoPools Product Specialist Lennox H.

Hi. This unit can be used, however, will not work efficiently. To heat your pool efficiently, I would recommend the HP21404T unit. 
 Reply


?     Asked on 5/30/2018by Inyo Visitor

CAN I JUST SET THE TEMPERATURE AND WILL IT MAINTAIN IT?
 Reply

A  Answered on 5/30/2018 by InyoPools Product Specialist Lennox H.

Hi. Yes, you can set the temperature for your pool or spa and this unit will maintain that temperature within its operating parameters. 
 Reply


?     Asked on 6/1/2018by CHARLIE

SOMEHOW MY TEMPERATURE INDICATION IS NOW IN "CENTIGRADE" AS OPPOSED TO "FARHENHEIT". HOW TO I CHANGE IT BACK?
 Reply

A  Answered on 6/3/2018 by InyoPools Product Specialist Lennox H.

Hi, Charlie. Press the SET key until you see F_C and by pressing one of the arrow keys, you can switch to °F or °C. Once the temperature unit has been programmed, it will be displayed for five seconds, and will then return to the actual pool water temperature in the mode that you have chosen.
 Reply


?     Asked on 6/4/2018by YC

Hi, Is it possible to heat spa with this? I have a 10000 gallon pool with spa. Thanks
 Reply

A  Answered on 6/4/2018 by InyoPools Product Specialist Hector F.

Yes, these units can be used for heating spas as well. 
 Reply


?     Asked on 6/6/2018by Josh Suchter

How does the heat pump run in unison with the pool pump? are they both controlled with a timer so that they run at the same time? i have the hp21254T purchased from you and when reading the electrical schematic it does not mention the timer. if i turn the unit on and off using a timer does it automatically come on and use my previously set or does it need line voltage and to be turned on and off via controls? Thanks for your help
 Reply

A  Answered on 6/6/2018 by InyoPools Product Specialist Lennox H.

Hi, Josh. The heat pump does not need to be controlled by a timer. Once the unit is powered, its activated once sufficient water flow is detected. 
 Reply


?     Asked on 8/5/2018by Ron

What are the dimensions of this model? How much surrounding clearance do I need? Also, I assume it should be positioned on concrete or concrete blocks off the ground, correct? Thanks!
 Reply

A  Answered on 8/5/2018 by InyoPools Product Specialist Lennox H.

Hi, Ron. The dimensions of this unit are 30¼ W x 34 D x 37 H. You will need 24" on all sides and 72" on the top. Yes, you will need a 3" x 3' x 3' concrete slab.
 Reply


?     Asked on 9/29/2018by Inyo Visitor

How do I calculate the cost to run this model?
 Reply

A  Answered on 10/5/2018 by InyoPools Product Specialist Lennox H.

Hi. This unit uses 6.4 kW an hour to operate. You can contact your power company or calculate usage yourself using this Energy Cost Calculator.
 Reply


?     Asked on 10/5/2018by S. Hamid

is it single phase or three phase. we have 220volts , 1 phase 50hrtz .
 Reply

A  Answered on 10/6/2018 by InyoPools Product Specialist Lennox H.

Hi, S. Hamid. This unit requires a single phase, 230 volts, 50 amp, 60 Hz power. 
 Reply


?     Asked on 10/7/2018by Doug

I would like to remotely control this heater, do you offer something?
 Reply

A  Answered on 10/8/2018 by InyoPools Product Specialist Lennox H.

Hi, Doug. You will need one of these Hayward Pool Automation Systems in order to remotely control this heat pump. 
 Reply


?     Asked on 10/16/2018by Robert PAUL

Can you guys recommend a cover for our Hayward summit xl pool heater.
 Reply

A  Answered on 10/16/2018 by InyoPools Product Specialist Lennox H.

Hi, Robert. You can use the Pool Heat Pump Cover - One Size Fits All with the Hayward Summit XL Heat Pump.  
 Reply


?     Asked on 10/31/2018by BK

I’m trying to decide between this 125k BTU unit and the HP21404t 140k BTU unit. The pool is only 8,000 gal and 270 sq ft. Surface area. I’m in NE Florida and worse case i would want to heat the water from 50 degrees to 80 or 85 degrees in the cold months. Will the 125k BTU unit suffice?
 Reply

A  Answered on 11/28/2018 by InyoPools Product Specialist Andy O.

Hello Brian- The Hayward HeatPro Heat Pump 125,000 BTU's - HP21254T will work great for your pool and area.
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?     Asked on 11/29/2018by Jihua Peng

Does it work when outside is cold?below 50 degree
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A  Answered on 11/29/2018 by InyoPools Product Specialist Jamie H.

Hi Jihua, Low Ambient Temperature If the air outside the heat pump is not warm enough to produce heat, the system will shut down. The actual point at which your unit will shut down due to low temperature varies depending on which model you purchased, current weather conditions, and the amount of sunlight reaching the heat pump. The shutdown can occur anywhere within a wide range of temperatures, usually 45≡F-55≡F. This is not a “fixed” range. We stress that climate conditions, sunlight, and various models respond quite differently to low ambient temperature. A shutdown occurs because low temperatures will activate the systems low-pressure safeguard switch (digital thermostats will display a code “LP”.) The unit will start up again when the temperature has raised enough to reset this switch. Note: Low ambient temperature does not necessarily affect the Chiller models or the cooling cycle of the heat/cool units.
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?     Asked on 12/29/2018by GREG LUPFER

What does an HP5 fault mean on my pool heater?
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A  Answered on 1/3/2019 by InyoPools Product Specialist Hector F.

This looks to be an Aqauacal error code. Please click here to be directed to their site with the codes and resolutions listed. 
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?     Asked on 1/11/2019by Richie Dull

Can this heater be used with a salt water system? Specifically your crystal pure salt systems?
 Reply

A  Answered on 1/11/2019 by InyoPools Product Specialist Lennox H.

Hi, Richie. Yes, this heat pump can be used with our Crystal Pure Salt Systems or any other salt systems.
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?     Asked on 1/11/2019by William Collins

what size heat pump for a 2500 cubic foot pool
 Reply

A  Answered on 1/15/2019 by InyoPools Product Specialist Michelle B.

Hello, We recommend a minimum of 125k btus or larger for your size pool.
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?     Asked on 1/13/2019by Inyo Visitor

Are the instructions the same for all Hayward heaters when doing temperature lock out
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A  Answered on 1/14/2019 by InyoPools Product Specialist Michelle B.

Hello, Yes, all the instructions will be the same.
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?     Asked on 1/29/2019by Kevin

I think I have a 10,000 gallon pool. I want to replace the broken 110BTU heat pump currently installed. Would it heat the pool faster if I were to upgrade to a 125K or even a $140K BTU HeatPro?
 Reply

A  Answered on 1/29/2019 by InyoPools Product Specialist Michelle B.

Hello, Yes, if you were to upgrade to the larger unit. It will heat up the pool faster.
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?     Asked on 2/4/2019by Claudia Van Hook

We have a DEAD HP21003T pump that we are looking to replace with Hayward HeatPro Heat Pump 125,000 BTU's - HP21254T. The dead one is currently sitting on a 36x48 pad. Will it be an "easy" switch out or require a larger pad, higher circuit, different piping or anything else? I want to sound like I know what I need when I call around for installation :-) If possible, will you let me know via email either the answer or when it is posted on this site. Thank you so much!
 Reply

A  Answered on 2/5/2019 by InyoPools Product Specialist Patrick P.

Hi Claudia, There will be some re-plumbing but the hard part of adding the appropriate electrical will not be needed as that will already be in place from your current heat pump. We recently made a Video on How to Replace a Hayward Pool Heat Pump and this will be almost identical to the job you will have performed. I would suggest watching that video and you can see that it should be a relatively easy job.
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  • Commented on 2/5/2019 by Product Owner

    Thank you. I did look at it in the hopes that maybe we could do it ourselves but just moving the bugger looks hard & heavy ;-) Also, will this one be able to be connected to my Aqua Pro remote?
     Reply

    • Commented on 2/6/2019 by InyoPools Product Specialist Lennox H.

      Hi, Claudia. This unit is equipped with remote access by an external controller. 
       Reply

      • Commented on 2/7/2019 by Product Owner

        Thank you for your help. I will be putting in my order soon.
         Reply


?     Asked on 2/12/2019by Robert

Will a 125,000 btu heat pro heat my 20000 gallon pool?
 Reply

A  Answered on 2/12/2019 by InyoPools Product Specialist Michelle B.

Hello, We recommend a minimum of 140k btus for your size pool.
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?     Asked on 4/8/2019by Inyo Visitor

I have an existing pool pump with a 240 line and looking to install a heat pump. Could this same line be used for the heat pump or would another line need to be run?
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A  Answered on 4/10/2019 by InyoPools Product Specialist Michelle B.

Hello, You would be able to use the same line as the pool pump.
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?     Asked on 4/12/2019by Bob

Can this heat pump work in conjunction with a pool solar system where the pool solar heats the water first then the heat pump bumps up the temperature thereat of the way to a preset temperature?
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A  Answered on 4/13/2019 by InyoPools Product Specialist Lennox H.

Hi, Bob. It's possible, It all depends on how your system is plumbed and the temperature of the water exiting the panels into the heat pump. 
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?     Asked on 4/13/2019by Inyo Visitor

will this work on a 28ft round above ground pool
 Reply

A  Answered on 4/14/2019 by InyoPools Product Specialist Lennox H.

Hi. This unit will heat a 28' round above ground pool. Several other factors like your geographical location, size pump and filter etc will have to be determined also to determine efficiency.
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?     Asked on 4/29/2019by Chase

Hi, Currently we have a Pentair ThermoFlo HP900 heat pump that needs to be replaced with the input and output flow on one side of the unit. The new Ultra Temp 120 has the flow on either end of the unit and would present a plumbing issue. Can you tell me the distance between the input and output on the Hayward Unit? If we install the Hayward will it connect with our Pentair Easy Touch control system? I've added a picture of our current set up so you can see the plumbing issues. Thx!

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A  Answered on 5/6/2019 by Industry Professional

Hi, Chase. The distance between this Heat Pump connections is 18-7/8" center to center. This can hook up to your control but since it is not a Pentair Heat Pump it would limit the controls to basic On/Off.
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?     Asked on 5/5/2019by Inyo Visitor

What are dimensions of this best pump?
 Reply

A  Answered on 5/5/2019 by InyoPools Product Specialist Lennox H.

Hi. The dimensions of this unit are 30¼ W x 34 D x 37 H. 
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?     Asked on 5/18/2019by Gary Bellovich

We have a 20,000 gallon pool. Which BTU would you suggest? 110,000 or 125,000. thanks.
 Reply

A  Answered on 5/18/2019 by InyoPools Product Specialist Michelle B.

Hello, We would recommend a minimum of 125k btus for your size pool. The 140k btu will be better because it will heat up the pool more quickly.
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?     Asked on 5/28/2019by Elizabeth

I'm comparing two units and I see the Low ambient option heats when it's 40 degrees outside temp, what is the lowest temp this unit will operate efficiently at?
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A  Answered on 5/28/2019 by InyoPools Product Specialist Steve M.

Elizabeth, the Hayward Pool Products HeatPro Heat Pump 125,000 BTU will operate efficiently down to 50 degrees compared to the low ambient models that operate down to 40 degrees. 
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?     Asked on 6/3/2019by wayne

I purchased a Hayward Heat Pump Pool Heater April 2016 for $2769.99 I compressor has gone up Hayward has told me that I need to process Warranty thru u guys How do I proceed
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A  Answered on 10/10/2019 by InyoPools Product Specialist Steve M.

Wayne, all warranties outside of 60 days from the date of purchase on the Hayward Pool Products HeatPro Heat Pump 125,000 BTU need to be purchased through the manufacturer directly (Hayward). They will need your proof of purchase and installation as well as the serial number from your unit. They will contact a warranty center on your behalf and have them come out to service the unit. Hayward Pool Products can be reached by calling 800.429.9273.
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?     Asked on 6/24/2019by Inyo Visitor

Does the Hayward HeatPro heat pump 125,000 have a built in check value or do I need to install one?
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A  Answered on 6/24/2019 by InyoPools Product Specialist Lennox H.

Hi. A check valve is not included, one will have to be purchased and installed. 
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?     Asked on 7/4/2019by CArm vessio

what is the voltage on the unit hp21254t and the amp ? thanks
 Reply

A  Answered on 7/4/2019 by InyoPools Product Specialist Lennox H.

Hi, Carm. This unit requires a single phase, 230 volts, 50 amp, 60 Hz power. 
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?     Asked on 8/20/2019by N. F.

The unit I'm servicing has got power and the on/off rocker switch works properly but the up and down buttons will not adjust the temperature. Any suggestions?
 Reply

A  Answered on 8/22/2019 by InyoPools Product Specialist Joe S.

Based on that information we would suggest the Control Board Summit Heat Pump SUM5, HP21404T, HP21004T - SMX306000016 be replaced
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?     Asked on 3/9/2022by Robert Berman

What is the COP for the Hayward 125,000 heat pump
 Reply

A  Answered on 3/9/2022 by InyoPools Product Specialist Rich N.

Hi Robert, the COP for this heater is:  80°F Ambient Air, 80°F Water, 80% Relative Humidity = 5.7,  80°F Ambient Air, 80°F Water, 63% Relative Humidity =5.5, 50°F Ambient Air, 80°F Water, 63% Relative Humidity = 4.0.  The Coefficient of Performance for this and other models are available on this HeatPro brochure
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?     Asked on 3/26/2022by Inyo Visitor

We have a 14,000 gallon in-ground pool with 455 sq feet of surface area, looking to purchase the hp21254T heat pump. We live in Louisville KY would this unit be sufficient to heat from May to October.
 Reply

A  Answered on 3/29/2022 by InyoPools Product Specialist Rich N.

Probably not.  Per our Heater Sizing Chart, you can probably expect a 1 degree increase in temperature per hour in ideal conditions.  Note that heat pumps lose some efficiency as the outdoor temperatures go down (note the BTU performance on this brochure) and don't forget to add in the cost of running the pump while the heater is on.  Whatever you do, be sure you put a solar blanket on the pool when it is not in use to keep the heat in.  Our guide on How To Select An Inground Heater has more information.  
 Reply