We have a Tiger Shark QC Model RC9990GR. It is only a year old. When we first used it for this year it worked wonderful, now it will not sink in the water. Any ideas on what could be the problem
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Hi Belinda, When Placing the TigerShark in the pool. It will slowly sink to the bottom of the pool as the air inside is released. Submersing by hand is helpful.
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Will this cleaner word for round pools as well as square?
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Hello- Yes, the 9990GR TigerShark QC Pool Cleaner, 55' Cord will work in any shape pool up to 20'x40'.
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My unit is I year old. After I cleaned the filter it will not start up. I have brand new transformer and it lights up when I press full cycle option but the shark doesn't do anything. What is the issue??
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Hi, You will have to contact Hayward's Technical Support line at 908.355.7995 to troubleshoot the unit.
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I ran over the cord from the power unit to the electrical outlet with my lawn mower. What is the possibility of replacing this part without replacing the entire power unit?
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Hello Dexter- You can replace the power cord. Here is a link to the Tgr Floating Power Cord Assy. 55' (rcx50061).
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I admit I must have not used the correct terminology for my previous question. The cord I am speaking of is the cord that runs from the power unit to the electrical plug. I was not speaking of the cord that runs from the tiger shark into the pool. I am wanting to know if that cord that runs from the power unit to the electrical outlet can be replaced.
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Hello Dexter- They do not sell the cord from the power supply to the outlet separately. You will have to purchase the entire power supply.
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I have a tiger shark that was purchased in 2013 it only run for a little while and does seem to be cleaning good we have check everything any suggestions what else we can do I have never purchased any new filters. We only use about 21/2 months a year have taken good care of product
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Hi, Harold. The filter could cause this issue, you can also use the TigerShark & SharkVac Troubleshooting Guide to diagnose and resolve the issue.
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