Venetian Inground Pool Kit Delivery

Venetian Pool Kit Delivery Without Step

Venetian Pool Kit Delivery With Step

Venetian Pool Kit Delivery Instructions:

Our Venetian Pool Kits ship via Truck Line or Common Carrier and are delivered to the front of the driveway and are not delivered to the installation site or to your garage (sometimes this can be arranged for an additional fee).

Most consumers are unfamiliar with the process of receiving shipments from common carriers. Common Carrier / Truckline deliveries are shipped to the front of your driveway, the trucking company is not responsible for transporting your product from the driveway to your house or equipment location. To ensure immediate enjoyment of our products, here are a few guidelines to follow.

When the carrier arrives you will have to:

Sign a receiving bill - also known as a Bill of Lading. This serves as documentation that the order has been received. This also serves as notice that the shipment has arrived complete and in good condition. It is your responsibility to take notice of any damage to the packaging however obvious or minor and document that on your receiving bill. The receiving bill also indicates how many pieces you will be receiving. Make sure you have the same number of items listed on that bill. If you do not have a matching count, this must be documented on the receiving bill. Packing lists are attached to every shipment.

If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Consumers have the right to refuse damaged shipments! When you refuse your shipment you must notify the company from which you originally placed your order.

If signing for a shortage, notify the company from which you originally placed your order. A trace can be put on the missing item and most are recovered quickly.

With the proper documentation of damage/shortage on your receiving bill replacement orders can be expedited. Thank you in advance for your cooperation.