The Compupool Salt Chlorine Generator is a high-performance salt water chlorination system that lets you enjoy perfectly clear pool water without the use of harsh chemicals. It is a safe, clean, easy alternative to dosing your pool with dangerous and expensive chemicals. The Compupool Salt Chlorine Generator is setup and automatically controlled by its Compupool Control Unit. This guide shows you how to operate and read the touch pad controls and LED lights on the Compupool Control Unit.
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InyoPools Product Specialist Dennis R. Posted: 5/31/2013
marioland79 - Try crimping (slightly) the female connections on the cell plug to create a tighter fit around the connection terminals. See our How To Guide on Cleaning a Corroded Salt Chlorine Generator Cord Head. If that doesn't correct the polarity issue, call Compupool at 888 989-7258 x401Reply
marioland79 Posted: 5/31/2013
On my cpsc16 only one polarity works, after i recalibrated it. if i last calibrate polarity 1, then always polarity 1 is on. if last calibrate polarity 2, then always polarity 2.thank you.Reply
InyoPools Product Specialist Dennis R. Posted: 5/29/2013
marioland79 - Please call the manufacturer, Compupool, at 888 989-7258. They can help you recalibrate your system.Reply
marioland79 Posted: 5/29/2013
Hello, i have a cpsc 16, i tried to recalibrate it but the values is +24 instead of 16+. shall i change it?Reply
InyoPools Product Specialist Dennis R. Posted: 5/27/2013
Shawn - If any electrode plate is broken away from its bracket, the cell will have to be replaced.Reply
Shawn Posted: 5/27/2013
I was getting the no flow light. Front of Cell was corroded. Cleaned per directions. When corrosion was gone, I could see two tabs were eroded away from the plate. Is the cell usable/junk?Reply
InyoPools Product Specialist Dennis R. Posted: 5/26/2013
biasd01 - Please call the manufacturer, Compupool, on this question at 888 989-7258. They will have the answer to this question.Reply
biasd01 Posted: 5/26/2013
I'm geting an "idle" indication on the display. Is this normal or do I have a problem?Reply
InyoPools Product Specialist Dennis R. Posted: 4/9/2013
Gweedofirehawk - Some SCG manufacturers have found that there were too many factors involved to generate an accurate salt level reading. They elected instead to flag a 'too high' or 'too low' condition and recommend getting an accurate reading from your pool store.Reply
Gweedofirehawk Posted: 4/8/2013
Why doesn't the unit tell you what the salt level is in the pool?Reply
Anonymous Posted: 4/8/2013
Susie - You should set the external timer to go on 5 minutes after the pump starts and to turn off 5 minutes before the pump goes off. You can get into the menu by holding down the select button.Reply
InyoPools Product Specialist Dennis R. Posted: 2/19/2013
Susie Medic - I'm not sure how you have this wired. If it is wired so that the Chlorine Generator stays on when your pump goes off, a red "no water" light is what I'd expect. Just means that the Generator has shut down because you have no water flow. Should not be an issue as long as the light goes off when the pump goes back on.Reply
Susie Medic Posted: 2/15/2013
My "no water" red fault light is on. I am using an external timer. When the pump is not running is it normal for the red "no water" light to be on or is this a sign of something seriously wrong?Reply
InyoPools Product Specialist Dennis R. Posted: 2/4/2013
bewildered - Try slightly crimping the female leads on the power cord to your cell for a tighter connection. If that doesn't work, give Compupool a call. They will be glad to help you. Their number is (888) 989-7258.Reply
InyoPools Product Specialist Dennis R. Posted: 2/4/2013
no chlorine - Try slightly crimping the female leads on the power cord to your cell for a tighter connection. If that doesn't work, give Compupool a call. They will be glad to help you. Their number is (888) 989-7258.Reply
bewildered Posted: 2/2/2013
my cpsc unit has both polarity lights on and keeps running cannot turn off when the on switch is activatedReply
Anonymous Posted: 2/2/2013
my generator is not making any chlorine,and lately i noticed the percentage bar is not going up when you increase the percentage but the percentage number is going up, please help. i am tired of shocking the poolReply
InyoPools Product Specialist Dennis R. Posted: 1/21/2013
Halse - Give Compupool a call for instructions on re-setting your unit. They will be glad to help you. Their number is (888) 989-7258.Reply
Halse Posted: 1/19/2013
How can I re-set the unit?Reply
InyoPools Product Specialist Dennis R. Posted: 12/30/2012
Salty - Your contacts may be loose. Try cleaning the head of the cord that connects to the cell. See our guide on cleaning the cord head. If that doesn't solve your problem, call Compupool at (888) 989-7258. They will be happy to assist you.Reply
Salty Posted: 12/19/2012
My unit has both over-salt and add-salt lights on, what does this mean?Reply
InyoPools Product Specialist Dennis R. Posted: 12/14/2012
Sleep Inn - I suggest calling the manufacturer direct on this one - Compupool at 888-989-7258. They will be glad to help you.Reply
Sleep Inn Posted: 12/8/2012
In a one year change the 2nd cell in july.now is same thing with new cell.my salt level is 3500 ppm but the unit shows low salt and not making clorine any morei had done evrything but still not working.i am tried of it.can you give some kind sugetion what do with this product.
Reply
InyoPools Product Specialist Dennis R. Posted: 10/23/2012
EmeraldGreen - The Water Fault Light stays illuminated for several reasons: 1- Low Salt Level - Check to make sure your salt level is above 2500 (3500 is optimal). Have a pool store check this for accuracy; 2 – Low Water Flow - Check water flow. Make sure your filter and your skimmer and pump baskets are clear; 3- Loose Cell Head - Check that the cell head is on securely. If you have a pre-2011 unit, try crimping the female connections in the plug slightly for a tighter fit. If you still have a problem, call Compupool Products at (888) 989-7258.Reply
EmeraldGreen Posted: 10/22/2012
Hi. Have I recently replaced my pool pump and the Water Fault light is still always on saying No Water. This was happening also before I replaced the pump. Neither of the Polarity LEDs illuminate when the system is running and I assume if the Water Fault light is on the cell will not be producing chlorine and therefore my pool keeps going green. What to do??Reply
InyoPools Product Specialist Dennis R. Posted: 10/4/2012
hhdeg - Give the manufacturer, Compupool, a call at 888-989-7258 and their tech staff will be glad to assist you.Reply
hhdeg Posted: 10/4/2012
Compupool chlorine converter says "not genuine" call dealer - dealer's number on the side of compupool is not a working number. Can't find local repairman that will work on Compupool brand. Any suggestions?Reply
InyoPools Product Specialist Dennis R. Posted: 9/10/2012
Sunshine pool - A fixed reading of 69 degrees is generally an indication that you may have to replace the LCD circuit board. Contact Coumpupool at (888) 989-7258 for conformation.Reply
Sunshine pool Posted: 9/9/2012
I got a system 1 year old, the add salt lite stays on and the temp is 69 degrees all the time,i did the recalibrate no change, got a pool store to check levels,all good, system just don't show it helpReply
InyoPools Product Specialist Dennis R. Posted: 8/27/2012
Mypooldown - A common problem leading to an illuminated water fault light is a lose cell plug connecting to the cell. Make sure that the cell plug is on tight. Over time these cell plugs become corroded and their sockets might have to be cleaned out. See our guide on cleaning a corroded cord head. Also take a sample of your pool water into a local pool store and have the salt level checked. The Water Fault Light will come on if the salt level is below 2500 ppm.Reply
Mypooldown Posted: 8/26/2012
I had my cell replaced and I cannot get the water fault light to got off.. And it's not producing chlorine. My pool has been down for 3-months and I will pay anyone to fix it at this point. My warranty is still good but my pool guy cannot get a answer from compu pool on how to fix this problemReply
InyoPools Product Specialist Dennis R. Posted: 8/24/2012
MARIOLAND79 - Temperature is not displayed in normal operational mode. To see temp, hold the select button down for 3-5 seconds. This will lead you into your select and display options, the first being set clock. Cycle through to about 3-4 options and you will come to temp. It should display your pool's temperature at that point.Reply
MARIOLAND79 Posted: 8/22/2012
hello, how i can read the temp (where is it?) on my cpsc16 compupool?Reply
InyoPools Product Specialist Dennis R. Posted: 8/6/2012
baseball - If you live in Canada, Compupool suggests calling their local number, 1-407-880-6480, for tech support.Reply
baseball Posted: 8/2/2012
Does compu pool Tech have a toll free number for Canadian residents?Reply
InyoPools Product Specialist Dennis R. Posted: 7/31/2012
newpoolowner - Sounds like your system needs to be recalibrated. Give the manufacturer, Compupool, a call at 888-989-7258 and their tech staff will be glad to assist you.Reply
newpoolowner Posted: 7/29/2012
We just installed a brand new pool in June, with a new salt generator, but our water never tests higher than a .12 on chlorine! It looks cloudy on the end of the cell like its producing, but I don't really know. Also, our salt level is 3100ppm, yet the high salt light is on. Should I raise the salt to 3500? Another thing is the water temp is always wrong, usually saying it is 32 degrees F! Any suggestions?Reply
InyoPools Product Specialist Dennis R. Posted: 7/27/2012
nrap57 - The newer Compupool SCGs (after Mar 2012) only display "SALT OK" for a good salt level. If you are having a problem with your salt reading and it is due to a bad LCD PC board, when you replace that board, the new board will only display "SALT OK". The best way to monitor your salt level is by taking a water sample to your pool store every 2-3 months. Your pools' salt level should not change much during the season, unless you have a large leak or you are dumping a significant amount of water.Reply
nrap57 Posted: 7/26/2012
My Compupool Salt Generator CPSC doesn't show the level of salt you have in your pool. How can we do that? I need to have salt level showing in order to add salt. Please help.Reply
InyoPools Product Specialist Dennis R. Posted: 7/22/2012
plumberg - Try crimping the female connectors on the cell plug SLIGHTLY to create a tighter fit around the connection terminals. If that doesn't work, call Compupool at 888-989-7558 and their technical staff will walk you through a solution.Reply