How To Troubleshoot a Hayward Aqua Rite

WRITTEN BY:  Inyo Pools

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As with any automatic salt chlorine generator, tune ups are needed from time to time. Troubleshooting a Hayward Aqua Rite can be quick and simple. By following the steps listed below, the Aqua Rite can successfully be restored.

Video

Step by Step

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Step 1

"Power" LED not on. Check to make sure either 120VAC or 240VAC input power is connected to the proper screw terminals at the Aqua Rite control. Verify input voltage with a voltmeter. If there is input power, the fuse may have blown. The Aqua Rite is protected by a 20 amp mini ATO fuse located on the circuit board above the cell connector.

Step 2

"Generating" LED flashing. The temperature of the pool water is too high or low to operate. You can override this by switching the main switch to SUPER CHLORINATE. The Aqua Rite will run at maximum output for the remainder of the current pump cycle or 24 hours, whichever comes first.

Step 3

"No Flow" LED illuminated. The Hayward Aqua Rite has sensed a no flow condition and has stopped generating chlorine. Check that the flow switch is plugged into the connector on the bottom of the control unit and that the wire is not cut or damaged. Make sure you have at least 12" of straight pipe before the flow switch. If there is adequate flow and the LED is still on, check that the arrows on the flow switch (on top of hex) are pointing in the direction of flow.

Step 4

"Check Salt" LED illuminated or flashing. Check salt level in pool/spa. If the salt level is low, add salt according to the chart in the owner's manual. Before adding large quantities of salt, it is advisable to have your salt level tested by a professional or with test strips.

Step 5

"High Salt" LED illuminated. With a test kit, check the salt level in pool/spa. If salt level is too high, lower salt level by draining some of the pool water out of the pool and replace with fresh water. Continue until the salt concentration is at recommended levels.

Step 6

"Inspect Cell" LED flashing. Inspect and clean cell according to directions in the owner's manual. When done, press the "diagnostic" button for 3 seconds to stop the "Inspect Cell" LED flashing.

Step 7

"Inspect Cell" LED illuminated. Remove and inspect the cell for scale. If the cell is scaled, follow the directions in the owner's manual for cell cleaning. If the pool has the proper amount of salt and the "Inspect Cell" LED is still illuminated, the cell may be worn and need replacement.

Step 8

"-PCB-" displayed and all 4 red/yellow LED's illuminated. A possible Printed Circuit Board fault has been detected. Call 1-866-772-2100 for service.

Step 9

Causes for little or no chlorine residual. The Hayward Aqua Rite switch is in the "Off" position. The Desired Output % adjustement setting is too low. The stabilizer (cyanuric acid) level is low. The filter pump time is too short (8 hours is average). The salt level is too high or too low (ideal 3200 ppm). The water temperature is warm and this causes a higher demand for chlorine. The water temperature is too low (below 50ºF) and this causes the Aqua Rite to stop generating. There is excessive scaling on the cell. Note: Any one of these problems will cause a little or no chlorine residual.

Step 10

Aqua Rite Diagnostics Manual - For further diagnostics information and test, here's a link to Haywards' Aqua Rite Diagnostics Manual

Comments

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(1 to 40 of 518)

Sidney  Posted: 05/14/2018 19:54 PM 

My salt reading went from 2800 ppm to 2.8 ppm. I know it is just the decimal point moving but I can't figure out what I did. Trying to get it back to 4 digits.


Inyopools  Posted: 05/11/2018 15:08 PM  Inyo Product Specialist

Hello Dustin - A common problem is the failure of the current limiter on the Aquarite's main circuit board. The current limiter is flat round black disk in the upper right corner. Inspect that disk to see if it is damaged. Check out this video to see how to replace that part. Also, check out the AquaRite troubleshooting manual.


Dustin  Posted: 05/11/2018 11:27 AM 

I have a "no flow" indication on my aqua rite salt generator. I have replaced the flow switch, but the no flow light still remains constant. What should I do next?


Inyopools  Posted: 05/10/2018 11:22 AM  Inyo Product Specialist

Hello Gary - This is the response we received from Hayward tech support. "We have encountered Turbo Cells that have a higher density of coating on the plates than is required. These tend to be more sensitive to the salt content and read slightly higher by about 5% to 10%. As long as the unit that it's attached to does not pose any operational problems then this can be a good thing. The Turbo Cell, having a higher density of coating on the plates, will last longer, but will operate at a slightly higher level. As long as no other problems arise in the operations then the customer ends-up a bit better off for the same price."


Gary T  Posted: 05/09/2018 18:19 PM 

My Hayward Chlorinator is displaying a constant 4100 on the salt level. I have had the water tested 3 times over 2 weeks at 3200-3400. I have reset the "history" and cleaned the cell, instant reads 4100 also. Nothing happens different. It is producing just fine, no other anomalies. It is a 12 months old "Swim Pure Extreme", looks just like this one. What's next? Thanks!


Inyopools  Posted: 05/09/2018 16:23 PM  Inyo Product Specialist

Hello Suzanne - The AquaRite system will not generate chlorine if the salt level is too low. The ideal level would be 3200 ppm. Check your cell and make sure it looks clean. If not, clean the salt cell.


Suzanne  Posted: 05/09/2018 12:03 PM 

Hi -- My salt level is 2200. My salt system generating light is not on and i have a check cell light on and low salt on. Will the salt system not generate if the salt is too low?


Inyopools  Posted: 04/30/2018 14:28 PM  Inyo Product Specialist

Most often, either the Aux 1 or the Aux 2 relay is programmed for the booster pump of a pool cleaner and the other aux is programmed for 'Super Chlorinate' as a quick button if the aux is unused for powering on and off a piece of hardware or equipment. The aux to which the cleaner's booster pump is connected may need to be reconfigured in the Config Menu in order to be able to set a timer cycle in T2 timers menu.


Wade  Posted: 04/24/2018 14:35 PM 

I have an Aqua Plus Unit around 6 to 8 years old. Still works fine, but over the winter a problem developed. The filter pump is T1 and the Polaris is T2. I have noticed the time settings for T2 do not work at all, both weekday and weekend. The Filter T1 works fine on both timer settings. The only way to cut on the Polaris T2, is to press the button on the display keypad or if you go to settings, super chlorinate and hit the plus key to activate super chlorinate this also cuts the Polaris ON. Any ideaS


Inyopools  Posted: 04/09/2018 15:49 PM  Inyo Product Specialist

Hello Kay - Check out the AquaTrol Troubleshooting Guide. Let us know if you have any questions.


Kay  Posted: 04/05/2018 19:19 PM 

My aqua troll salt water unit is only 1 year old. We reconnected after winter to start up pool and the unit will not come on it hums like it's getting power but power light will not come on ? Thanks your help kay brogdon


Inyopools  Posted: 03/09/2018 10:41 AM  Inyo Product Specialist

George - The LED light coming on and then off in the first seconds of operation may indicate that the inrush current limiter on your PCB board is damaged. Look for a flat disc in the upper right hand corner of your PCB. If there are scorch marks around its leads or if the disc crumbles when touched, it will need to be replaced. Amazon sells a replacement kit for this part. If this is not the problems, check Hayward's Troubleshooting guide referenced in the last step of this guide.


George  Posted: 03/05/2018 10:41 AM 

I just had my pool remodeled. The salt generator was turned off for about a week during the renovation. I turned it back on today after adding salt to the pool and now the Power and Generating light come on for a short period of time and shut off and don't come back on. The panel still works and no other warning lights are on. I pulled the flow switch and it looks clean and I cleaned the salt cell.


Anonymous  Posted: 02/25/2018 11:18 AM 

BOTCWC1 - I don't know what's happening here. Is the cell and connecting piping vibrating. Does this vibration transmit into the cord that causes the control unit to vibrate? I don't know of anything in the control unit that would vibrate. If the piping is vibrating, try putting a support under the pipe.


BOTCWC1  Posted: 02/22/2018 13:03 PM 

my Hayward aqurite salt system is vibrating. replaced the board and the transformer. its Still Vibrating. When I unplug the cell it stops vibrating. Do I need to replace the cell?


Inyopools  Posted: 10/22/2017 23:54 PM  Inyo Product Specialist

CGD - If you haven't cleaned your salt cell in the last 6 months, I would try that first. Then, look at some of the diagnostics tests listed in the Diagnostics Manual referenced in Step 10.


CGD  Posted: 10/18/2017 20:35 PM 

I have been noticing low chlorine levels in the pool when i test with a test strip, so i've been turning the dial up higher and higher. It's at 80% now, but still not producing adequate chlorine. I was curious about what I would learn if i pressed the little diagnostic button; one of the readouts says 17% or 18%. I looked at your helpful troubleshooting video, and all the other things you said to check look OK. What do you suggest as my next step to get the chlorinator to produce adequate chlorine in the pool?


Inyopools  Posted: 09/14/2017 13:08 PM  Inyo Product Specialist

reez - Unfortunately, we do not have information on that error. Give Hayward a call at 866-772-2100. They should have an answer for you.


reez  Posted: 09/09/2017 13:13 PM 

my chlorinator reading is stuck on 700. 2 days ago it was on 600 and so I added some salt to see if it would change - went to 700 and is now stuck on that reading. I have tried to recalibrate but reading will not go above 700. Any ideas or is it time for a new cell?


Inyopools  Posted: 09/07/2017 11:51 AM  Inyo Product Specialist

20x40hellhole - See response to Scott below. You have a similar issue.


Inyopools  Posted: 09/07/2017 11:47 AM  Inyo Product Specialist

Scott - Your issue is similar characteristics that many people have reported for a failed thermistor (aka inrush current limiter). It's the flat disc in the upper corner of the main PCB. Read earlier comments on this subject. Before you replace it, however, check out the other diagnostics tests in page 21 of the Diagnostics Manual referenced in Step 10 of this guide.


20x40hellhole  Posted: 09/06/2017 15:47 PM 

Power light comes on for few seconds then generating light for a few seconds, then they both go off. It is not making Chlorine. Help! checked all electrical. What should I try?


Scott  Posted: 09/04/2017 23:28 PM 

My Hayward control panel GLX-PCB-RJ-CUL only has the LCD screen working. If I unplug power the green generating lights work for about 30 seconds to 5 min then go out. I cannot figure out what the issue is.


Inyopools  Posted: 09/04/2017 11:02 AM  Inyo Product Specialist

Jim - See our guide on "How to Change the Units of Measurement on an Aqua Rite SCG" to switch back from metric to US standard.


Jim  Posted: 09/01/2017 11:51 AM 

It appears my display has switched to metric


Inyopools  Posted: 08/25/2017 13:10 PM  Inyo Product Specialist

Misty - I don't know what "hoe" means. I'm guessing "hot". If that's the case, you may have to clean your cell. The temperature sensor in the cell may be covered with calcium. Otherwise, give Hayward a call at 866-772-2100. They should be able to diagnose your issue.


Misty  Posted: 08/23/2017 10:14 AM 

Aqua system flashing hoe? What's that mean Please and thanks


Inyopools  Posted: 08/21/2017 11:07 AM  Inyo Product Specialist

Anonymous (AR Salt Chlorinator) - These are the same characteristics that many people have reported for a failed thermistor (aka inrush current limiter). Before you replace it, however, check out the other diagnostics tests in page 21 of the Diagnostics Manual referenced in Step 10 of this guide.


Inyopools  Posted: 08/21/2017 10:57 AM  Inyo Product Specialist

Walter - See the link to Hayward’s Aqua Rite Diagnostics Manual in step 10 of this guide. Page 21 of that manual has troubleshooting steps for resolving no LEDs/Display. If this doesn't resolve your issue, give Hayward a call at 866-772-2100.


Inyopools  Posted: 08/20/2017 13:11 PM  Inyo Product Specialist

Paul M. - Unfortunately, we do not have any information either on this type of error. I'd suggest giving Hayward a call at 866-772-2100. Their tech reps should be able to solve this issue.


Anonymous  Posted: 08/19/2017 14:20 PM 

My Aqua rite salt chlorination stopped working. No lights on so I checked the breaker, turned it on and off then tried it again. The power light came on and when the no-flow light went on the generating light came on for about 15 sec then both power and generating lights went off. After a couple attempts I started my research I was going to replace the thermistor but when I took the board out everything looks perfect. No burned marks no crumbling or cracking anywhere. Should I still try to replace the thermistor? Any ideas or suggestions would be appreciated.


Walter  Posted: 08/19/2017 11:36 AM 

I don't have any power to the generator at all. The outlet has power, I tested that. I also checked the fuse for the generator. It was not burnt. No lights and no display on at all. Any idea what to do next?


Paul M.  Posted: 08/16/2017 11:28 AM 

Hi. Quick question. I have a Hayward Swimpure Plus system and and I had the system down for a couple months to work on the pool. I fired it back up and it worked fine initially but a week later, I have a yellow solid power light and a yellow solid generating light. Can't seem to find this configuration in any troubleshooting guide. Still shows salt content and the T-15 cell is about two years old. I've replaced the boards in the control box so I do know how to work on it. Thought I'd ask before I tore into it. Advise greatly appreciated.


Inyopools  Posted: 08/15/2017 12:55 PM  Inyo Product Specialist

Steve - Unfortunately, we have not seen this problem before. Please call Hayward at 866-772-2100. One of their service reps should be able to solve this for you.


Steve  Posted: 08/14/2017 8:21 AM 

My Chlorine us dangerously high and the unit is generating continuously no matter where I set the dial. Any suggestions?


Inyopools  Posted: 07/27/2017 17:52 PM  Inyo Product Specialist

Steveth - Please give Hayward a call on this issue at 866-772-2100. They should have the answer.


Steveh  Posted: 07/26/2017 8:10 AM 

What is the difference between a Rev "A" and rev "C" board


Inyopools  Posted: 07/24/2017 15:02 PM  Inyo Product Specialist

cpsnow - Your description is very similar to others. See "Inyopools" response to "Schmidyt" (and PhilS) six comments down from this one.


Inyopools  Posted: 07/24/2017 13:08 PM  Inyo Product Specialist

Glen - I'd suggest looking at Haywards' Aqua Rite Diagnostics Manual, but it sounds like you already have. At this point, I'd suggest calling Hayward and walking through this with one of their service reps. Their number is 866-722-2100.


Inyopools  Posted: 07/24/2017 11:04 AM  Inyo Product Specialist

Chuck - There are two sets of arrows on the flow switch, one on the pipe and one on the sensor itself. Make sure the sensor arrows are pointed in the right direction. See Step 6 in our guide on "How to Replace an Aqua Rite Flow Switch". Then make sure the plug on the flow switch cable is all the way in. Then check the water flow. See our guide on "How to Correct Low Water Pressure in Your Pool System". Start with Step 6, Clogged Impeller.